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RESEARCH

Auto Insurance AI Visibility Leaders 2026

Last updated: 2026-09-02

AI answers analyzed
184
State Farm appearance rate, the category leader
65.2%
Brands named across the study
26
Answers carrying retrieval evidence
63.9%

State Farm leads AI auto insurance mentions

State Farm ranked first in the measured auto insurance appearance leaderboard. It appeared in 65.2% of 184 returned answers, with a 95% interval of 58.1% to 71.7%. The result does not support a simple claim that the largest advertising budgets determine which insurers generative engines name first.

Across the measured buyer-intent questions, State Farm, Progressive Corporation, and Nationwide formed the leading group. Their appearance intervals overlap, so this sample does not establish that State Farm was more visible than Progressive Corporation or Nationwide. Publisher citations followed a different pattern: NerdWallet appeared as a source in 53.3% of 184 answers with retrieval evidence.

The measure describes these 24 US auto insurance prompts on 2026-09-02. It does not measure all auto insurance searches, consumer demand, policy quality, price, or market share.

Which auto insurance brands lead the leaderboard?

State Farm held rank 1 with a 65.2% appearance rate. Progressive Corporation and Nationwide tied at 61.4%, followed by Travelers at 57.1%, Erie at 54.9%, GEICO at 50.5%, USAA at 49.5%, and Amica at 41.8%. Appearance rates use 184 answers returned as their denominator.

These rankings measure how often a brand was named, not whether an engine cited the brand's own website. State Farm's average first-mention position was 5.5, while USAA's was 3.6. A brand can be named frequently yet appear later in an answer.

Auto insurance appearance leaderboard

Appearance rate is the share of the 184 returned AI answers in which each brand was named.

AI visibility leaderboard

Appearance rate — top 15

1
State Farm
65.2%
2
Progressive Corporation
61.4%
3
Nationwide
61.4%
4
Travelers
57.1%
5
Erie
54.9%
6
GEICO
50.5%
7
USAA
49.5%
8
Amica
41.8%
9
Allstate
37%
10
Liberty Mutual
29.9%
11
Auto-Owners
26.6%
12
Farmers
18.5%
13
American Family
17.9%
14
J.D. Power
17.9%
15
United Services Automobile Association
17.9%
#BrandNamed inAppearance rate95% intervalAvg position
1State Farm120/18465.2%58.1%–71.7%5.5
2Progressive Corporation113/18461.4%54.2%–68.1%6.7
3Nationwide113/18461.4%54.2%–68.1%6.9
4Travelers105/18457.1%49.8%–64%5.4
5Erie101/18454.9%47.7%–61.9%5
6GEICO93/18450.5%43.4%–57.7%4.7
7USAA91/18449.5%42.3%–56.6%3.6
8Amica77/18441.8%35%–49.1%4.8
9Allstate68/18437%30.3%–44.1%8.2
10Liberty Mutual55/18429.9%23.7%–36.9%8.6
11Auto-Owners49/18426.6%20.8%–33.4%6.5
12Farmers34/18418.5%13.5%–24.7%8.5
13American Family33/18417.9%13.1%–24.1%8.9
14J.D. Power33/18417.9%13.1%–24.1%4.8
15United Services Automobile Association33/18417.9%13.1%–24.1%5.1

Several adjacent results fall within the margin of this sample. State Farm, Progressive Corporation, Nationwide, Travelers, Erie, GEICO, and USAA have overlapping 95% appearance intervals with at least one nearby competitor. The tied 61.4% results for Progressive Corporation and Nationwide have the same reported interval, 54.2% to 68.1%. Treat the ordering as a sample leaderboard, not proof of a durable gap between brands whose intervals overlap.

The leading brands were named across all four measured engines, but their engine-level rates varied. Appearance rates below use each engine's returned-answer total: 47 for Perplexity, 46 for ChatGPT, 46 for Gemini, and 45 for Claude.

How did leading auto insurance brands appear?

65.2%

State Farm

65.2% appearance rate, with a 95% interval of 58.1% to 71.7%, placed State Farm first. Perplexity named State Farm in 95.7% of its 47 returned answers, ChatGPT in 80.4% of 46, Gemini in 39.1% of 46, and Claude in 44.4% of 45. State Farm's average first-mention position was 5.5. Its owned domain was cited in 2.7% of 184 answers with retrieval evidence.

61.4%

Progressive Corporation

61.4% appearance rate, with a 95% interval of 54.2% to 68.1%, placed Progressive Corporation second. ChatGPT named Progressive Corporation in 89.1% of its 46 returned answers and Perplexity in 83.0% of 47. Gemini named it in 45.7% of 46 answers, while Claude named it in 26.7% of 45. Its average first-mention position was 6.7. Progressive Corporation's owned domain was cited in 5.4% of 184 answers with retrieval evidence.

61.4%

Nationwide

61.4% appearance rate, with a 95% interval of 54.2% to 68.1%, placed Nationwide third. Perplexity named Nationwide in 93.6% of its 47 returned answers and ChatGPT in 76.1% of 46. Gemini named Nationwide in 37.0% of 46 answers and Claude in 37.8% of 45. Nationwide's average first-mention position was 6.9. Its owned domain was cited in 13.6% of 184 answers with retrieval evidence.

57.1%

Travelers

57.1% appearance rate, with a 95% interval of 49.8% to 64.0%, placed Travelers fourth. Perplexity named Travelers in 91.5% of its 47 returned answers. ChatGPT named it in 56.5% of 46, Gemini in 34.8% of 46, and Claude in 44.4% of 45. Travelers had an average first-mention position of 5.4. Its owned domain was cited in 1.1% of 184 answers with retrieval evidence.

54.9%

Erie

54.9% appearance rate, with a 95% interval of 47.7% to 61.9%, placed Erie fifth. Perplexity named Erie in 76.6% of its 47 returned answers, while ChatGPT named Erie in 58.7% of 46. Gemini named Erie in 43.5% of 46 answers and Claude in 40.0% of 45. Erie had an average first-mention position of 5.0. Its owned domain was cited in 0.5% of 184 answers with retrieval evidence.

50.5%

GEICO

50.5% appearance rate, with a 95% interval of 43.4% to 57.7%, placed GEICO sixth. Perplexity named GEICO in 78.7% of its 47 returned answers, ChatGPT in 65.2% of 46, and Claude in 51.1% of 45. Gemini named GEICO in 6.5% of its 46 returned answers. GEICO's average first-mention position was 4.7. Its owned domain was cited in 5.4% of 184 answers with retrieval evidence.

49.5%

USAA

49.5% appearance rate, with a 95% interval of 42.3% to 56.6%, placed USAA seventh. Perplexity named USAA in 85.1% of its 47 returned answers and Claude in 64.4% of 45. ChatGPT named USAA in 41.3% of 46 answers, while Gemini named it in 6.5% of 46. USAA had the earliest average first-mention position among the top eight at 3.6. Its owned domain was cited in 2.7% of 184 answers with retrieval evidence.

41.8%

Amica

41.8% appearance rate, with a 95% interval of 35.0% to 49.1%, placed Amica eighth. Perplexity named Amica in 53.2% of its 47 returned answers, ChatGPT in 50.0% of 46, Gemini in 34.8% of 46, and Claude in 28.9% of 45. Amica's average first-mention position was 4.8. Its owned domain citation rate was 0% across 184 answers with retrieval evidence.

37.0%

Allstate

37.0% appearance rate, with a 95% interval of 30.3% to 44.1%, placed Allstate ninth. ChatGPT named Allstate in 58.7% of its 46 returned answers, ahead of Perplexity at 44.7% of 47 and Gemini at 34.8% of 46. Claude named Allstate in 8.9% of 45 answers. Allstate's average first-mention position was 8.2. Its owned domain was cited in 6.0% of 184 answers with retrieval evidence.

29.9%

Liberty Mutual

29.9% appearance rate, with a 95% interval of 23.7% to 36.9%, placed Liberty Mutual tenth. Perplexity named Liberty Mutual in 42.6% of its 47 returned answers and ChatGPT in 39.1% of 46. Gemini named Liberty Mutual in 21.7% of 46 answers, and Claude in 15.6% of 45. Its average first-mention position was 8.6. Liberty Mutual's owned domain was cited in 4.9% of 184 answers with retrieval evidence.

Where do the engines disagree?

The four engines produced different brand lists despite similar returned-answer totals. Perplexity returned 47 answers, ChatGPT returned 46, Gemini returned 46, and Claude returned 45. Each engine also uses a different model and retrieval tool, so a gap can reflect system design rather than a general measure of brand visibility.

Brand appearance by engine

Each cell uses that engine's own answer count as its denominator, so engines can be compared row by row.

Appearance rate by engine

Perplexity (sonar-pro) rate

01
State Farm
95.7%
02
Progressive Corporation
83%
03
Nationwide
93.6%
04
Travelers
91.5%
05
Erie
76.6%
06
GEICO
78.7%
07
USAA
85.1%
08
Amica
53.2%
09
Allstate
44.7%
10
Liberty Mutual
42.6%
11
Auto-Owners
46.8%
12
Farmers
29.8%
BrandPerplexity (sonar-pro) rateChatGPT (OpenAI) rateGemini (Google) rateClaude (Anthropic) rate
State Farm95.7%80.4%39.1%44.4%
Progressive Corporation83%89.1%45.7%26.7%
Nationwide93.6%76.1%37%37.8%
Travelers91.5%56.5%34.8%44.4%
Erie76.6%58.7%43.5%40%
GEICO78.7%65.2%6.5%51.1%
USAA85.1%41.3%6.5%64.4%
Amica53.2%50%34.8%28.9%
Allstate44.7%58.7%34.8%8.9%
Liberty Mutual42.6%39.1%21.7%15.6%
Auto-Owners46.8%34.8%13%11.1%
Farmers29.8%23.9%6.5%13.3%

Perplexity had the strongest rates for State Farm, Nationwide, Travelers, Erie, and USAA. ChatGPT was strongest for Progressive Corporation and Allstate. Gemini repeatedly named J.D. Power, Forbes Advisor, U.S. News & World Report, AM Best, the National Association of Insurance Commissioners, and the formal names United Services Automobile Association and Government Employees Insurance Company, while the other engines often did not name those entries at all.

GEICO and USAA show the clearest carrier gaps. Gemini named each in 6.5% of its 46 returned answers, while Perplexity named GEICO in 78.7% of 47 and USAA in 85.1% of 47. Claude named Allstate in 8.9% of 45 answers, compared with ChatGPT's 58.7% of 46. American Family appeared in 42.6% of Perplexity's 47 answers but 2.2% of ChatGPT's 46.

First-mention position also varied across brands in the aggregate. USAA averaged 3.6, while Liberty Mutual averaged 8.6 and American Family averaged 8.9. The tally provides aggregate average positions, not an engine-by-engine position breakdown, so it cannot establish which engine drove those differences.

Which demand clusters favor each brand?

Demand clusters separate the kinds of selection questions in the measured prompt set. The cluster results identify where a brand led within this study's question groups, not which brand is best for any driver.

Leaders by demand cluster

The same answers regrouped by the demand cluster each prompt was sampled for; cluster rates use that cluster's own answer count.

Leaders by demand cluster

Leader rate

01
best car insurance company
87.5%
02
cheapest car insurance
100%
03
car insurance for young drivers
75%
04
best car insurance for high-value or luxury vehicles
100%
05
car insurance for a bad driving record
75%
06
most reliable car insurance claims process
87.5%
07
best car insurance with accident forgiveness
87.5%
08
best usage-based or pay-per-mile car insurance
87.5%
09
best car insurance bundle with home insurance
87.5%
10
best car insurance app or digital experience
75%
11
best car insurance for military families
87.5%
12
which car insurance company has the best customer service reputation
100%
13
General best-in-category
100%
14
Primary use case
100%
15
Specific need or condition
75%
Demand clusterAnswersLeading brandLeader rateRunners-up
— General buyer intent (unbranded) —
best car insurance company8State Farm87.5%Progressive Corporation 87.5%, Travelers 87.5%, Nationwide 75%
cheapest car insurance8Travelers100%Nationwide 87.5%, State Farm 75%, Progressive Corporation 75%
car insurance for young drivers8Progressive Corporation75%Nationwide 75%, State Farm 62.5%, Auto-Owners 62.5%
best car insurance for high-value or luxury vehicles8Chubb100%Travelers 62.5%, State Farm 37.5%, Progressive Corporation 37.5%
car insurance for a bad driving record8State Farm75%GEICO 75%, Progressive Corporation 62.5%, Travelers 50%
most reliable car insurance claims process8Amica87.5%State Farm 75%, Erie 75%, Nationwide 62.5%
— Sub-category / specific need —
best car insurance with accident forgiveness8Progressive Corporation87.5%Nationwide 87.5%, Allstate 87.5%, Liberty Mutual 87.5%
best usage-based or pay-per-mile car insurance8Nationwide87.5%Allstate 75%, Root 75%, State Farm 62.5%
best car insurance bundle with home insurance8State Farm87.5%Nationwide 75%, USAA 75%, Amica 75%
best car insurance app or digital experience8State Farm75%Progressive Corporation 75%, Nationwide 62.5%, Allstate 62.5%
best car insurance for military families8State Farm87.5%Progressive Corporation 75%, Farmers 75%, GEICO 62.5%
which car insurance company has the best customer service reputation8Amica100%Erie 87.5%, Nationwide 62.5%, USAA 62.5%
— Other demand —
General best-in-category8State Farm100%Progressive Corporation 100%, Travelers 100%, Erie 100%
Primary use case8State Farm100%Progressive Corporation 100%, Travelers 100%, Amica 87.5%
Specific need or condition8Progressive Corporation75%Nationwide 62.5%, Travelers 62.5%, Erie 62.5%
Quality and premium tier8Nationwide100%Erie 87.5%, Amica 87.5%, State Farm 75%
Price and value8State Farm75%Progressive Corporation 75%, Nationwide 75%, Erie 75%
Beginners and first purchase8State Farm87.5%Travelers 87.5%, Nationwide 75%, Erie 75%
Comparison and evaluation8Erie62.5%Amica 62.5%, Progressive Corporation 50%, Travelers 50%
Durability and longevity8Travelers75%Erie 75%, Amica 75%, State Farm 62.5%
Specialist / advanced use8Chubb75%State Farm 50%, Travelers 50%, Progressive Corporation 37.5%
Emerging and new entrants7Root57.1%Lemonade 57.1%, Metromile 42.9%, State Farm 28.6%
Where to buy5State Farm60%Progressive Corporation 60%, Nationwide 60%, Travelers 60%
Trust and recommendation4USAA75%State Farm 50%, Progressive Corporation 50%, Nationwide 50%

The chart distinguishes general buyer-intent questions from sub-category or specific-need questions. Read the groups separately: a lead in broad selection questions is not the same as a lead in a narrower need state. The cluster results are confined to the measured prompts and cannot be generalized to all auto insurance selection behavior.

Which sites receive citations and which publishers supply evidence?

Owned-domain citation rates use 184 answers with retrieval evidence as their denominator. Forbes Advisor had the highest reported owned-domain citation rate among citation-eligible entries at 51.6%, followed by J.D. Power at 23.9% and U.S. News & World Report at 21.2%. Among the leading carriers, Nationwide had a 13.6% owned-domain citation rate.

Owned-domain citations

Share of the 184 answers with retrieval evidence that cited a URL on the brand's own website.

Owned-domain citation rate

01
State Farm
2.7%
02
Progressive Corporation
5.4%
03
Nationwide
13.6%
04
Travelers
1.1%
05
Erie
0.5%
06
GEICO
5.4%
07
USAA
2.7%
08
Amica
0%
09
Allstate
6%
10
Liberty Mutual
4.9%
11
Auto-Owners
0%
12
Farmers
0%

Carrier appearance and owned-domain citation are separate measurements. Progressive Corporation and GEICO each had a 5.4% owned-domain citation rate, while Allstate had 6.0%. Amica, Auto-Owners, Farmers, American Family, and The Hartford each had a reported 0% owned-domain citation rate, meaning their domains were evaluated across the retrieval-evidence answers and were not cited.

Where the answers come from

Publishers cited as evidence, counted once per answer rather than once per link.

Most-cited publishers

Answer penetration

01
nerdwallet.com
53.3%
02
insurance.com
52.7%
03
forbes.com
51.6%
04
thezebra.com
47.8%
05
moneygeek.com
45.1%
06
insurify.com
41.3%
07
autoinsurance.com
38%
08
cnbc.com
37%
09
valuepenguin.com
32.6%
10
money.com
24.5%
11
jdpower.com
23.9%
12
usnews.com
21.2%
PublisherAnswers citing itAnswer penetration
nerdwallet.com98/18453.3%
insurance.com97/18452.7%
forbes.com95/18451.6%
thezebra.com88/18447.8%
moneygeek.com83/18445.1%
insurify.com76/18441.3%
autoinsurance.com70/18438%
cnbc.com68/18437%
valuepenguin.com60/18432.6%
money.com45/18424.5%
jdpower.com44/18423.9%
usnews.com39/18421.2%

Publisher sources were cited more often than carrier sites in this dataset. NerdWallet appeared in 53.3% of 184 answers with retrieval evidence, insurance.com in 52.7%, Forbes in 51.6%, The Zebra in 47.8%, and MoneyGeek in 45.1%. These figures describe source use in the measured answers, not editorial quality or traffic.

What does this mean for auto insurance brands?

Interpretation: brand mention and site citation need separate review. State Farm led appearances, but Nationwide had the strongest owned-domain citation rate among the leading carriers. A brand that is often named may be supported by publisher material rather than its own pages.

Interpretation: engine-specific monitoring matters. Perplexity, ChatGPT, Gemini, and Claude did not produce interchangeable insurer lists. GEICO, USAA, Allstate, American Family, and the formal company names in the tally had large differences by engine. A category team can use this split to inspect which questions and systems produce a brand mention, then compare the cited pages attached to those answers.

Interpretation: publishers are a material part of the evidence mix for these prompts. The leading cited domains include comparison and advice publishers. Brand teams can distinguish between work intended to improve their own pages as citation candidates and work intended to ensure accurate representation in third-party editorial pages.

How was the auto insurance study measured?

This flagship study tested 24 stratified US auto insurance prompts three times across Perplexity, ChatGPT, Gemini, and Claude. The study attempted 288 answers and returned 184. Appearance rates use 184 answers returned. Citation and source rates use 184 answers with retrieval evidence.

Study method

How this study was measured

  • Sampling frame fixed first: 24 prompts allocated across the demand clusters before anything was asked.
  • Same questions put to every engine: Perplexity (sonar-pro), ChatGPT (OpenAI), Gemini (Google), Claude (Anthropic), 3 trial(s) each.
  • 184 answers returned of 288 attempted, 184 with retrieval evidence.
  • Product lines rolled up to parent brands using a registry fixed before scoring.
  • Appearance rate reported with a 95% Wilson interval; citation metrics counted only on answers with evidence.

The study measured brand names, first-mention position, engine patterns, owned-domain citations, and cited publisher domains. It did not test Google AI Overviews because Google AI Overviews is not in the measured engine list. Results apply only to the measured prompts and date. Repeated generations and prompt variation are observable at this depth, but they do not remove uncertainty or establish performance outside the sample.

Frequently asked questions

Which auto insurance brand ranked first?

State Farm ranked first with a 65.2% appearance rate across 184 answers returned. Its 95% appearance interval was 58.1% to 71.7%.

Did State Farm clearly beat Progressive Corporation and Nationwide?

No. State Farm's 95% interval overlaps with the reported intervals for Progressive Corporation and Nationwide. Progressive Corporation and Nationwide each had a 61.4% appearance rate and a 54.2% to 68.1% interval.

Which engine named State Farm most often?

Perplexity named State Farm in 95.7% of its 47 returned answers. ChatGPT named State Farm in 80.4% of 46, Gemini in 39.1% of 46, and Claude in 44.4% of 45.

Which leading carrier had the strongest owned-domain citation rate?

Nationwide had a 13.6% owned-domain citation rate among the leading carriers. Citation rates use 184 answers with retrieval evidence as the denominator.

Which publisher was cited most often?

NerdWallet was cited in 53.3% of 184 answers with retrieval evidence. insurance.com followed at 52.7%, and Forbes at 51.6%.

Did the study include Google AI Overviews?

No. The measured engine list contains Perplexity, ChatGPT, Gemini, and Claude. Google AI Overviews is not included in the tally.

Charts and data tables

These are not brands in the category, so they are measured the same way but kept out of the brand leaderboard.

Aggregators and comparison sites, tracked separately

Appearance rate — top 3

1
NerdWallet
9.2%
2
Insurify
3.8%
3
The Zebra
3.3%
#EntityAppearance rateAnswers95% interval
1NerdWallet9.2%17/1845.8%–14.3%
2Insurify3.8%7/1841.9%–7.6%
3The Zebra3.3%6/1841.5%–6.9%

Methodology appendix

This appendix is generated directly from the measurement record for this study. It is included so any brand named here can reproduce or challenge the result.

What was measured

  • Category: auto insurance
  • Measurement date: 2026-09-02
  • Depth: flagship — 24 prompts, 3 trial(s) per prompt per engine, 4 engines
  • Answers attempted: 288
  • Answers returned (appearance denominator): 184
  • Answers with retrieval evidence (citation denominator): 184 (63.9% of attempted)
  • Answers that failed outright: 104
  • Analysis version: study-methodology-v2 · entity registry: entity-registry-2026-08-27

Claim limit: Flagship depth: 24 stratified prompts measured three times per engine, so both between-prompt and repeat-generation variation are observable.

How the prompts were sampled

Fixed sampling frame: 12 buyer-intent need(s) from the client's brief are asked verbatim, one prompt each, grouped under: General buyer intent (unbranded) / Sub-category / specific need; then , then a documented set of generic commercial demand clusters (general best, primary use case, specific need, quality tier, price/value, beginner, comparison, durability, specialist, emerging, retail channel, trust) receives the remaining allocation round-robin. The prompt writer supplies wording inside these cells only and does not choose the category's demand structure.

Demand clusterPromptsScope
best car insurance company1best car insurance company
cheapest car insurance1cheapest car insurance
car insurance for young drivers1car insurance for young drivers
car insurance for a bad driving record1car insurance for a bad driving record
best car insurance for high-value or luxury vehicles1best car insurance for high-value or luxury vehicles
most reliable car insurance claims process1most reliable car insurance claims process
best car insurance with accident forgiveness1best car insurance with accident forgiveness
best usage-based or pay-per-mile car insurance1best usage-based or pay-per-mile car insurance
best car insurance bundle with home insurance1best car insurance bundle with home insurance
best car insurance app or digital experience1best car insurance app or digital experience
best car insurance for military families1best car insurance for military families
which car insurance company has the best customer service reputation1which car insurance company has the best customer service reputation
General best-in-category1the plain, highest-volume 'best X' style demand with no qualifier
Primary use case1the dominant everyday use case for this category
Specific need or condition1a specific buyer need, constraint, body/fit/context requirement or problem to solve
Quality and premium tier1which options are highest quality, most durable or best made
Price and value1budget, value-for-money, cheaper alternatives and whether premium is worth it
Beginners and first purchase1what a first-time buyer with no knowledge of the category should get
Comparison and evaluation1head-to-head style evaluation demand: which brands are better than which, and on what basis
Durability and longevity1which brands last, hold up over time, or fail early
Specialist / advanced use1advanced, professional or enthusiast-level demand inside the category
Emerging and new entrants1newer entrants, recent launches and shifts buyers are only starting to ask about
Where to buy1purchase-channel demand: where to buy, which retailers, direct vs marketplace
Trust and recommendation1which brands are most recommended or most trusted by reviewers and experts

The exact prompts

#PromptClusterShape
1best car insurance companyneed_1medium
2cheapest car insuranceneed_2medium
3car insurance for young driversneed_3medium
4car insurance for a bad driving recordneed_4medium
5best car insurance for high-value or luxury vehiclesneed_5medium
6most reliable car insurance claims processneed_6medium
7best car insurance with accident forgivenessneed_7medium
8best usage-based or pay-per-mile car insuranceneed_8medium
9best car insurance bundle with home insuranceneed_9medium
10best car insurance app or digital experienceneed_10medium
11best car insurance for military familiesneed_11medium
12which car insurance company has the best customer service reputationneed_12medium
13best auto insurance companiesgeneral_bestshort
14best car insurance for everyday driversuse_casemedium
15best auto insurance for high-risk driversspecific_needmedium
16highest-quality auto insurance companiespremium_qualityshort
17Which auto insurance companies offer the best value for budget-conscious drivers?value_pricelong
18What are the best auto insurance companies for a first-time car owner?beginnerlong
19Which auto insurance companies are better for claims handling, coverage, and rates?comparisonlong
20best long-term auto insurersdurabilityshort
21Which auto insurance companies are best for drivers needing specialized coverage and high policy limits?specialistlong
22best newer auto insurance companiesemergingshort
23Where should I buy auto insurance: directly, through an agent, or an online marketplace?retaillong
24Which auto insurance companies are most trusted and recommended by independent experts?trustlong

Engines and systems measured

Retrieval rate

01
Perplexity (sonar-pro)
65.3%
02
ChatGPT (OpenAI)
63.9%
03
Gemini (Google)
63.9%
04
Claude (Anthropic)
62.5%
EngineModel / systemRetrievalAttemptedReturnedWith retrieval evidenceRetrieval rate
Perplexity (sonar-pro)perplexity/sonar-pronative Perplexity web search72474765.3%
ChatGPT (OpenAI)openai/gpt-5.6-terraOpenAI web search tool72464663.9%
Gemini (Google)google/gemini-3.7-flashGoogle Search grounding (google_search tool)72464663.9%
Claude (Anthropic)anthropic/claude-sonnet-4Anthropic web search tool72454562.5%

Results are not strictly comparable across engines: each engine uses a different model, a different retrieval tool and a different answer format, so a gap between two engines can reflect system design as much as brand visibility.

How each metric is defined

  • Appearance rate — the share of returned answers that named the brand. Measured on every answer the engine returned, whether or not it searched the web, so an engine's retrieval behaviour does not silently change the denominator.
  • Macro appearance rate — the mean of the per-prompt appearance rates, so each prompt counts once regardless of how many engines answered it.
  • 95% interval — Wilson score interval on the appearance rate. Where two brands' intervals overlap, this study does not support a claim that one is more visible than the other.
  • Owned-domain citation rate — the share of answers with retrieval evidence that cited a URL on the brand's own domain. This is a narrow measure of the brand's own site being used as a source; it is not a measure of total mentions.
  • Share of all citations — the brand's own domain as a share of all attributed publisher citations in the study.
  • Not measured — the brand's official domain could not be established, so no citation result exists. This is never reported as 0%.
  • 0% — the metric could be evaluated and the event did not occur.
  • Average position — mean position of the brand's first mention in the answer's ordered list of named brands.
  • Cross-engine consistency — the share of engines that named the brand at least once.
  • Repeat consistency — the share of repeated prompt/engine cells where the brand appeared in every trial. Lower values mean the engine's answer is unstable rather than the brand being absent.

Evidence rules

  • An answer counts as having retrieval evidence only when the engine returned a retrieval receipt (search annotations or grounding records). A URL the model merely typed into its prose is not treated as evidence that it searched.
  • Sources are attributed to the publisher behind each retrieval receipt. Intermediary and redirect hosts are never reported as publishers.
  • Publisher identity could not be established for 0 retrieval receipt(s); those are disclosed here rather than attributed or dropped.
  • Source counts are answer-level: a publisher counts once per answer in which it was cited, not once per URL.

Full results with denominators and intervals

Appearance rate — top 15

1
State Farm
65.2%
2
Progressive Corporation
61.4%
3
Nationwide
61.4%
4
Travelers
57.1%
5
Erie
54.9%
6
GEICO
50.5%
7
USAA
49.5%
8
Amica
41.8%
9
Allstate
37%
10
Liberty Mutual
29.9%
11
Auto-Owners
26.6%
12
Farmers
18.5%
13
American Family
17.9%
14
J.D. Power
17.9%
15
United Services Automobile Association
17.9%
#BrandNamed inAppearance rateMacro rate95% intervalOwned-domain citations
1State Farm120/18465.2%64.6%58.1%–71.7%5/184 (2.7%)
2Progressive Corporation113/18461.4%61%54.2%–68.1%10/184 (5.4%)
3Nationwide113/18461.4%61%54.2%–68.1%25/184 (13.6%)
4Travelers105/18457.1%56.8%49.8%–64%2/184 (1.1%)
5Erie101/18454.9%54.1%47.7%–61.9%1/184 (0.5%)
6GEICO93/18450.5%50.6%43.4%–57.7%10/184 (5.4%)
7USAA91/18449.5%49.7%42.3%–56.6%5/184 (2.7%)
8Amica77/18441.8%41.6%35%–49.1%0/184 (0%)
9Allstate68/18437%36.4%30.3%–44.1%11/184 (6%)
10Liberty Mutual55/18429.9%29.6%23.7%–36.9%9/184 (4.9%)
11Auto-Owners49/18426.6%25.6%20.8%–33.4%0/184 (0%)
12Farmers34/18418.5%18.3%13.5%–24.7%0/184 (0%)
13American Family33/18417.9%17.3%13.1%–24.1%0/184 (0%)
14J.D. Power33/18417.9%18.5%13.1%–24.1%44/184 (23.9%)
15United Services Automobile Association33/18417.9%17.2%13.1%–24.1%5/184 (2.7%)
16Forbes Advisor28/18415.2%14.6%10.7%–21.1%95/184 (51.6%)
17Government Employees Insurance Company28/18415.2%14.6%10.7%–21.1%10/184 (5.4%)
18National Association of Insurance Commissioners21/18411.4%11.8%7.6%–16.8%1/184 (0.5%)
19Sources21/18411.4%10.9%7.6%–16.8%domain not established — excluded from citation metrics
20Chubb18/1849.8%9.4%6.3%–14.9%5/184 (2.7%)
21The Hartford17/1849.2%9.5%5.8%–14.3%0/184 (0%)
22Root13/1847.1%7.1%4.2%–11.7%3/184 (1.6%)
23U.S. News & World Report12/1846.5%6.3%3.8%–11.1%39/184 (21.2%)
24AM Best11/1846%6.6%3.4%–10.4%3/184 (1.6%)
25Lemonade10/1845.4%5.5%3%–9.7%4/184 (2.2%)
26Metromile7/1843.8%3.9%1.9%–7.6%4/184 (2.2%)

Entity handling

Product lines and model names roll up to their parent brand for brand-level metrics, using a registry fixed before scoring. Nothing is merged on the basis of this study's own counts alone.

No roll-ups were applied in this study.

Held for human classification before the next study: Travelers, Amica Mutual Insurance Company, GEICO, USAA, Progressive Corporation, Nationwide Mutual Insurance Company, State Farm Mutual Automobile Insurance Company, Erie Insurance Exchange, Amica, American Family Insurance, Auto-Owners Insurance, Allstate Insurance Company, COUNTRY Financial, Acuity Insurance, AAA / CSAA Insurance Group, Auto-Owners, State Farm, Erie Insurance, Nationwide, Allstate, Ranking Tier, J.D. Power, U.S. News & World Report, Forbes Advisor, AM Best, National Association of Insurance Commissioners, NerdWallet, United Services Automobile Association, A++, The Travelers Companies, Inc., Government Employees Insurance Company, Progressive Casualty Insurance Company, Sources & Industry References, Bankrate, U.S.AA, Travelers Property Casualty Company of America, American Family, Availability matters a lot, Liberty Mutual, Chubb.

Limits of these findings

  • This is a point-in-time measurement of what the named systems returned for these exact prompts on 2026-09-02. Engine behaviour changes without notice.
  • The prompt set is a stratified sample of category demand, not a census. Results describe these prompts and should not be read as representative of all searches in the category.
  • Where intervals overlap, differences between brands are not statistically distinguishable at this sample size.
  • A brand not listed here was not measured as absent — it simply was not named in these answers.
  • Appearance is a visibility measure, not an endorsement, a quality judgement or a market-share estimate.
  • 1 of 26 ranked brand(s) had no official domain established before scoring, so they carry appearance results only and are excluded from citation metrics and source tables rather than being reported as zero.

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