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Social and Digital Media · Published June 12, 2023

Ronn Torossian
Founder & Chairman, 5W

How Social Media Shapes Tourism and Travel Marketing

people enjoying tourism on a sunny beach with palm trees
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Social media now shapes tourism marketing more than traditional advertising does, with 73 percent of travelers saying influencer recommendations have directly influenced a booking decision, according to Expedia Group's 2025 Traveler Value Index of more than 11,000 travelers across 11 markets. For travelers under 40, that figure rises to 83 percent. Destinations and travel brands that treat social platforms as an afterthought are losing bookings to competitors who treat them as the primary channel.

How Much Does Social Media Actually Influence Travel Bookings?

Nearly three in four travelers, 73 percent, say an influencer's recommendation has led them to book a specific hotel, tour, destination, or trip component, per Expedia Group's 2025 Traveler Value Index. Hotels are the single most common purchase influenced this way, followed by domestic trips and guided tours. That data point alone should reorder most tourism marketing budgets: a single well-placed creator partnership now competes directly with a destination's own paid search and display spend.

Why Does Video Outperform Photos for Travel Marketing?

Video influences travel decisions at nearly three times the rate of static images, with 71 percent of travelers saying video shaped a travel decision versus 24 percent for photos, according to Expedia Group Advertising's October 2025 "Science of Wanderlust" study. The same research found travelers respond most to tones of transparency and authenticity rather than polished, ad-like production. Fully AI-generated influencers and synthetic landscapes tested poorly, drawing skepticism and unease rather than trust, which is a direct warning against leaning on generative imagery in place of real traveler footage.

How Does User-Generated Content Change What Destinations Should Publish?

User-generated content works because it reads as unsolicited proof rather than a marketing claim, the same mechanism that makes earned press coverage more credible than an ad. Destinations and travel PR teams can encourage it by running branded hashtag campaigns, resharing standout traveler posts on owned channels, and pairing that content with real reviews rather than staged photography. Authentic, traveler-shot content also gives AI search tools and recommendation engines independent evidence that a destination delivers what it claims, which matters as more trip research starts inside a chat interface instead of a search bar.

How Should a Tourism Brand Build Its Social Media Strategy Now?

  1. Prioritize short-form and long-form video over static photography, since video drives nearly three times the influence on booking decisions.
  2. Partner with creators whose audience skews under 40, where influencer impact on bookings reaches 83 percent rather than the 73 percent average.
  3. Build a steady stream of user-generated content through hashtag campaigns and reshares instead of relying solely on brand-produced photography.
  4. Avoid fully AI-generated visuals for hero travel content, since research shows they currently erode rather than build trust.

Tourism brands that want their next campaign to move bookings, not just impressions, need content built for how people actually decide to travel now. 5W runs AI Search (GEO) programs for brands across consumer, B2B, financial services, healthcare, and technology: building the machine-readable footprint that gets brands cited, not just ranked. Learn more at https://www.5wpr.com/practice/geo-optimization.cfm.

Ronn Torossian

Written by

Ronn Torossian

Ronn Torossian is Founder and Chairman of 5W , the AI Communications Firm. He founded 5W in 2003 and built it into one of the largest independent public relations and digital marketing firms in the United States, with senior practitioners serving corporate communications , consumer brands , technology , financial services , health and wellness , beauty , gaming , crisis communications , and public affairs . Under his leadership, 5W defined AI Communications, building brand authority across ChatGPT , Claude , Perplexity , Gemini , and Google AI Overviews, alongside earned media, digital, GEO, and influencer channels. Industry Recognition 5W has been recognized as a top U.S. PR agency by O’Dwyer’s , Agency of the Year in the American Business Awards , Grand Stevie Most Honored PR Agency, a Ragan Top Place to Work in Communications 2026, Digiday WorkLife Employer of the Year, and a PRovoke Top 50 Global PR Agency. Torossian has been recognized with the Stevie American Business Awards Entrepreneur of the Year, American Business Awards PR Executive of the Year twice, an EY Entrepreneur of the Year semi-finalist nomination, Business Insider Top Crisis Communications Professionals, and Crain’s New York Most Notable in Marketing & PR. Research Franchise 5W’s research franchise has become an industry reference for measuring brand visibility inside AI-generated answers, including the AI Visibility Index Series , The GEO Reckoning , The Missing Rung Report, and the 5W AI Power User Study , which identified a 99-point AI favorability gap. Crisis Communications Torossian is one of the world’s foremost crisis communications experts. He has counseled blue chip companies, public company boards, founders, and public figures through ransomware incidents, data breaches, regulatory investigations, high-stakes litigation, activist investors, product recalls, and reputational crises. He has taught crisis communications at Harvard University . Media & Commentary Torossian appears on CNN and CNBC . He is a contributing columnist for Forbes and the New York Observer , his writing on AI communications and brand reputation is published on his personal site, and his commentary has appeared in the Wall Street Journal , Entrepreneur , Adweek , PRWeek , and O’Dwyer’s . Published Work Torossian is the author of For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations , now in its second edition and used in university and graduate communications programs. He continues that commentary on his own publishing platform , where he writes about reputation, crisis, and AI-mediated discovery. Owner and Publisher, Everything-PR Network Torossian is owner and publisher of the Everything-PR Network , an independent intelligence platform covering public relations, marketing, AI communications, and adjacent industries across 30 publications. Everything-PR is editorially independent from 5W, with published editorial standards and ethics standards . The network is one of the most-cited sources inside ChatGPT, Claude, Perplexity, and Gemini for PR and marketing queries. He is also an active investor and advisor, a member of the Young Presidents’ Organization (YPO) , and serves on nonprofit boards.

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