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Corporate Communications · Published June 21, 2021

Robert Ford
Managing Partner & EVP, Corporate Communications

Achieving Success During Interviews

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While plenty of companies see scheduling an interview with journalists as a positive thing for the company, which can mean that they can call it a day, the reality is that the work is just getting started when that interview with the CEO is scheduled. Whether or not there is a deadline, preparation and planning for the interview is the goal to success.

Researching the Journalist

The first step after receiving a positive response from a journalist is for the company to take time to research through all of the previous articles or content from that  journalist, and to get a better understanding of their unique style and approach.

Aside from their content with the media outlet, the research should also include their content on social media platforms, in order to get a better understanding of their personal perspectives on various topics, along with their interests or hobbies.

Reviewing Talking Points

Most CEOs already have a lot of things going on, which is why reviewing any potential talking points should be another one of the key steps to achieving success during interviews. The company should clearly lay out the main talking points that the CEO should go over during the interview, no matter what.

The CEO might know their stuff, but it’s up to the company to make sure that the interview will focus on a handful of key messages, no matter what the topic of the interview . After every talking point, there should also be some supporting data, facts, or stories that will create a more compelling picture for that point.

Anticipating Questions

Based on the research from the first point, the company should also create a list of potential questions that could be asked during the interview. This list can include any questions that the journalist has already shared with the company, any questions that are related to announcements that the company has shared, questions about the industry in general, or any interesting, trending, or controversial topics where the CO can have a relevant perspective on the matter.

Rules and Answers

It’s important to remind the CEO that anything they share with the journalist can be reported in the media outlet. This is because in some cases, not all information is ready to be shared with an audience, for various reasons, and why staying on topic is essential. Additionally, the talking points that the CEO will be reviewing should only be guiding the answers to the potential questions from the journalists - they shouldn’t be created with a scripted answer in mind.

Robert Ford

Written by

Robert Ford

Rob Ford is a Managing Partner and Executive Vice President at 5W where he leads the Corporate Communications division as well as the Crisis Communications practice and helps direct the core operations of the firm day-to-day. Rob leads a team serving clients across real estate, financial services, fintech, enterprise technology, AI, legal services, health care, and defense tech - bringing senior-level strategic thinking and hands-on campaign leadership to every engagement. At 5W, Rob shapes the firm's strategic direction across multiple dimensions: reimagining service offerings, driving AI-enablement, defining company culture and guiding principles, and sharpening the firm's digital communications and marketing. He is the architect of 5W's crisis preparedness framework and a trusted advisor to C-suite leaders on crisis readiness, response strategy, and executive media training. Rob is a crisis strategist and brand protection leader who helps high-growth and established companies navigate their most critical moments - from ransomware attacks and data breaches to government investigations, high-stakes litigation, and activist investor proxy fights. His expertise is built on a foundation that spans corporate communications, public affairs, and advocacy with experience shaping public opinion at both the local and national levels for Fortune 500 companies, trade associations, and nonprofits across industries including telecom, agriculture, biotech, retail, and defense. Rob has a Bachelor of Science degree in Business Administration from the University of Delaware.

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