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Public Relations · Published August 13, 2021

Ronn Torossian
Founder & Chairman, 5W

Becoming the Face of a Business

the face of the business representing a company's public image
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Although it’s an intimidating role, and plenty of business owners, founders, and CEOs tend to shy away from the spotlight, becoming the face of their own businesses is something that can be beneficial for many companies across a number of industries.

However, plenty of business owners still consider staying away from the spotlight as a way to personally protect themselves and their companies’ reputations, or even as a way to appear more humble.

Whatever the case, when that happens, the company itself is made to represent itself in the market without a personal brand, which isn’t always a positive choice.

These days, it’s especially important, and even essential, for companies to have someone with a strong personal brand leading them. With consumers becoming less trusting of advertising and corporations, they have switched to trusting individual people a lot more, which often also means trusting the person behind the business.

Additionally, according to research, even the presence of a human face with a number of companies ended up increasing the conversion rates for those businesses. Not only that, but the people who have personal brands on social media platforms end up having an easier time attracting as well as communicating with the target audience.

When executed the right way, business owners have found that maintaining a personal brand often means providing a secondary stream of traffic to the business website, an increase in the authority and the influence of the company, and an improvement in the relationship between the business and the consumer. Nevertheless, becoming the face of a business still takes quite a bit of time and effort.

Featuring the Face

The first step of becoming the face of a business is the simplest one in this process, as all it requires is for the business owner to create a short profile of themselves on the company website. The profile should include the name of the business owner, a short biography, and  links to social media profiles. When it comes to social media, it’s important that the business owner is present on LinkedIn, and having a Twitter, a professional Facebook, or an Instagram account - depending on the market - is also beneficial.

Social Media Activity

The face of a business should also be frequently sharing content on the aforementioned social media profiles. That means combining old content with new pieces from the business, as well as sharing old yet relevant content as well. The business owner should also be responding to any people who are reaching out to them and thanking the individuals on those platforms that share the content. Additionally, they can also get involved in the industry conversations and discussions on the platforms, or even create new conversations by engaging with other influencers.

Referencing the Business

Whether it’s at professional events, or in-person with other people, or even online via social media platforms, business owners should be making references to their own company. In fact, the company can also be used as a major talking or a reference point in case studies or examples for new content.

Ronn Torossian

Written by

Ronn Torossian

Ronn Torossian is Founder and Chairman of 5W , the AI Communications Firm. He founded 5W in 2003 and built it into one of the largest independent public relations and digital marketing firms in the United States, with senior practitioners serving corporate communications , consumer brands , technology , financial services , health and wellness , beauty , gaming , crisis communications , and public affairs . Under his leadership, 5W defined AI Communications, building brand authority across ChatGPT , Claude , Perplexity , Gemini , and Google AI Overviews, alongside earned media, digital, GEO, and influencer channels. Industry Recognition 5W has been recognized as a top U.S. PR agency by O’Dwyer’s , Agency of the Year in the American Business Awards , Grand Stevie Most Honored PR Agency, a Ragan Top Place to Work in Communications 2026, Digiday WorkLife Employer of the Year, and a PRovoke Top 50 Global PR Agency. Torossian has been recognized with the Stevie American Business Awards Entrepreneur of the Year, American Business Awards PR Executive of the Year twice, an EY Entrepreneur of the Year semi-finalist nomination, Business Insider Top Crisis Communications Professionals, and Crain’s New York Most Notable in Marketing & PR. Research Franchise 5W’s research franchise has become an industry reference for measuring brand visibility inside AI-generated answers, including the AI Visibility Index Series , The GEO Reckoning , The Missing Rung Report, and the 5W AI Power User Study , which identified a 99-point AI favorability gap. Crisis Communications Torossian is one of the world’s foremost crisis communications experts. He has counseled blue chip companies, public company boards, founders, and public figures through ransomware incidents, data breaches, regulatory investigations, high-stakes litigation, activist investors, product recalls, and reputational crises. He has taught crisis communications at Harvard University . Media & Commentary Torossian appears on CNN and CNBC . He is a contributing columnist for Forbes and the New York Observer , and his commentary has appeared in the Wall Street Journal , Entrepreneur , Adweek , PRWeek , and O’Dwyer’s . Published Work Torossian is the author of For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations , now in its second edition and used in university and graduate communications programs. Owner and Publisher, Everything-PR Network Torossian is owner and publisher of the Everything-PR Network , an independent intelligence platform covering public relations, marketing, AI communications, and adjacent industries across 30 publications. Everything-PR is editorially independent from 5W, with published editorial standards and ethics standards . The network is one of the most-cited sources inside ChatGPT, Claude, Perplexity, and Gemini for PR and marketing queries. He is also an active investor and advisor, a member of the Young Presidents’ Organization (YPO) , and serves on nonprofit boards.

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