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Public Relations · Published August 9, 2022

Lori Ruggiero
Managing Partner & EVP, Corporate & Technology

Effective PR Strategies for Saas Companies

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In a world where technology has changed how business is conducted, SaaS companies must establish a solid public relations strategy. PR is an essential part of any business's SaaS marketing strategy and is even more crucial for Saas companies.

In today's digital world, it's more important than ever for SaaS companies to establish an effective public relations strategy. This has been the case for a while now because successful Saas brands have found ways to use PR to their advantage.

SaaS companies are unique in the way they approach marketing. While traditional software companies have to figure out how to sell products to individual customers, SaaS companies must convince companies of varying sizes that they should be using their software.

Public relation is an integral part of this process. Because SaaS businesses rely on word-of-mouth referrals and social media buzz for growth, public relations can help get the word out about their product offerings.

Strategies That Work

SaaS companies are in a constant battle to stay relevant. With so many new products entering the market every day, it is critical to tell a story to build brand awareness to keep customers engaged with products.

The first step is finding out what makes the Saas Company unique and what differentiates the brand from everyone else. Once this has been ascertained, crafting messages that resonate with customers becomes easier.

·         Write a blog post on the company website every week. Looking at what other competitors are doing helps brands determine relevant topics to write about. Publish these articles through online magazines, news websites, and the brand website. Services like Contently or Outbrain match brand articles with appropriate outlets for publication.

·         Join Twitter chats and participate in them regularly. Twitter chats are events where people discuss a particular topic using hashtags.

·         Get involved with industry-related groups and events. Joining industry groups and attending events allows a Saas brand to interact with other industry professionals who may be able to help promote product offerings.

·         Create a Story that resonates with customers once a product’s unique selling proposition has been determined. This USP must be at the core of every message the company releases; everything from emails to social media posts should convey why the product stands out from competing offers.

·         Write a press release, which is a brief statement that announces something new or noteworthy about its operations or activities. These releases should be written in a concise manner so that they can be easily read by both journalists and the general public. They should include information about the company itself as well as any new product or service it has launched.

Press releases can be distributed via email or through online news sites such as PR Newswire and Business Wire.

SaaS companies are often based on the idea that product offerings will be used by people in different industries. This means that each customer is a potential source of new customers, as long as the company can get them talking about product offerings in a positive light. Word-of-mouth marketing and testimonials are essentially the most effective ways to market Saas products. 

If something about a product or company makes it different from the rest of the CPG market, highlight that difference in everything from packaging design and messaging down to press releases and tweets.

It helps to ensure the brand website has a distinctive look and feel that reflects what makes it unique in its category. Also, ensure the conversation isn’t just about how great products are; talk about how great they will make people feel.

Lori Ruggiero

Written by

Lori Ruggiero

"> Lori Ruggiero serves as Managing Partner & EVP, Corporate & Technology Practice and lead media and messaging strategist for 5WPR's Technology and Corporate divisions. She works on campaigns across numerous verticals and fields including, enterprise technology, B2B, ecommerce, fintech, cyber security, AI, CX, and more. She also heads 5W's Media Training Program which she launched in 2019. Lori works with clients of varying ability to learn or improve public speaking, on camera presence, deep messaging, podcast hosting, and to understand how to navigate complexities within the media. She also has extensive experience creating and executing crisis communications strategies for both individuals and larger organizations. A former journalist and television news producer for 16 plus years, Lori previously held positions at several global media entities including: NBC, CNN, Fox Business, ESPN and Al Jazeera America. She was a 2008 East-West Center Hong Kong Journalism Fellow and has won several accolades, including two Peabody Awards for her coverage of Hurricane Katrina and the 2008 presidential election. Since joining agency life more than four years ago, Lori draws from her deep industry knowledge to offer clients advanced strategic council for creating company messaging and narratives that will best resonate with targeted audiences. She has personally guided c-suite executives through pivotal announcements such as IPO's and acquisitions, and sensitive topics such as layoffs and legal issues. Lori graduated from Boston University's College of Communication with a bachelor's degree in Journalism and a minor in Psychology.

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