Skip to content
5WPR
Get in touch

Public Relations · Published December 7, 2021

Ronn Torossian
Founder & Chairman, 5W

Creating Original and Personalized PR Campaigns

public relations campaigns for business growth and brand awareness
Share:

Creating an original PR campaign means avoiding the clichés, empty statements, and generic storytelling language that make most pitches sound interchangeable, while using personalization and audience data to make the message land with the right people. Most companies understand how important personalization is for PR and marketing campaigns, since consumers are more likely to engage with and purchase from brands that give them relevant, tailored messaging instead of generic blasts.

Adding Personalization to PR Campaigns

Companies can use AI tools and audience data to develop personalized messages and experiences for their audiences, as long as they have clean, well-segmented data to work from. The challenge is staying on the right side of the line between a useful recommendation and a message that feels invasive; transparency about what data a company collects and how it's used keeps audiences comfortable even as personalization increases.

Audience segmentation is the practical mechanism behind this. After researching a target audience, a company should analyze the data it has to identify meaningful similarities and differences between consumer groups, then build messaging and content for each segment rather than one message for everyone. Social listening adds another layer, tracking what people actually say about a brand, and its likes and dislikes, to refine messaging over time. Direct tools like surveys and polls work too, and in the best campaigns all of these methods run together to reach consumers with the right message at the right point in their decision process.

Avoiding Clichés

One of the most effective ways to build an original PR campaign is avoiding cliché language. Every PR professional talks about the power of storytelling, but that repetition is exactly why the phrase has lost its meaning for a lot of audiences. The real way to use storytelling well is to speak to an audience in the language it already uses, which means listening to how that audience actually communicates and what stories genuinely interest it, rather than defaulting to industry boilerplate.

Cutting Empty Statements

No audience stays engaged with a brand that repeats itself or talks in circles about its own products. Original PR campaigns cut unnecessary, empty language and narrow the message down to its actual core. That's harder than it sounds, since adding words is almost always easier than removing them, but it matters because audiences need to find the core message quickly instead of getting lost in long sentences that don't add real value.

Standing Out From the Crowd

With thousands of hours of new content uploaded every minute, being monotone or repetitive is the fastest way for a campaign to get ignored by both journalists and audiences. A campaign covering the exact same topic as competitors in its industry can still stand out if it's genuinely fresh in how it's told, rather than copying how other brands in the category are already talking about the same subject.

FAQ

What makes a PR campaign feel generic instead of original?

Overused storytelling language, vague claims with no specifics behind them, and messaging that reads like it could belong to any competitor in the category. Original campaigns use the audience's own language and lead with specific, verifiable details instead of broad claims.

How does personalization fit into an original PR campaign?

Personalization uses audience segmentation and data, social listening, surveys, and behavioral data, to tailor a campaign's message to specific groups rather than broadcasting one message to everyone. Done with transparency about what data is being used, it increases engagement without feeling invasive.

Is it possible to run an original campaign on a topic everyone else is already covering?

Yes. A campaign can cover the same general subject as competitors and still stand out, as long as the way it's told is genuinely fresh rather than recycling the same framing and language already common in that industry niche.

Ronn Torossian

Written by

Ronn Torossian

Ronn Torossian is Founder and Chairman of 5W , the AI Communications Firm. He founded 5W in 2003 and built it into one of the largest independent public relations and digital marketing firms in the United States, with senior practitioners serving corporate communications , consumer brands , technology , financial services , health and wellness , beauty , gaming , crisis communications , and public affairs . Under his leadership, 5W defined AI Communications, building brand authority across ChatGPT , Claude , Perplexity , Gemini , and Google AI Overviews, alongside earned media, digital, GEO, and influencer channels. Industry Recognition 5W has been recognized as a top U.S. PR agency by O’Dwyer’s , Agency of the Year in the American Business Awards , Grand Stevie Most Honored PR Agency, a Ragan Top Place to Work in Communications 2026, Digiday WorkLife Employer of the Year, and a PRovoke Top 50 Global PR Agency. Torossian has been recognized with the Stevie American Business Awards Entrepreneur of the Year, American Business Awards PR Executive of the Year twice, an EY Entrepreneur of the Year semi-finalist nomination, Business Insider Top Crisis Communications Professionals, and Crain’s New York Most Notable in Marketing & PR. Research Franchise 5W’s research franchise has become an industry reference for measuring brand visibility inside AI-generated answers, including the AI Visibility Index Series , The GEO Reckoning , The Missing Rung Report, and the 5W AI Power User Study , which identified a 99-point AI favorability gap. Crisis Communications Torossian is one of the world’s foremost crisis communications experts. He has counseled blue chip companies, public company boards, founders, and public figures through ransomware incidents, data breaches, regulatory investigations, high-stakes litigation, activist investors, product recalls, and reputational crises. He has taught crisis communications at Harvard University . Media & Commentary Torossian appears on CNN and CNBC . He is a contributing columnist for Forbes and the New York Observer , his writing on AI communications and brand reputation is published on his personal site, and his commentary has appeared in the Wall Street Journal , Entrepreneur , Adweek , PRWeek , and O’Dwyer’s . Published Work Torossian is the author of For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations , now in its second edition and used in university and graduate communications programs. He continues that commentary on his own publishing platform , where he writes about reputation, crisis, and AI-mediated discovery. Owner and Publisher, Everything-PR Network Torossian is owner and publisher of the Everything-PR Network , an independent intelligence platform covering public relations, marketing, AI communications, and adjacent industries across 30 publications. Everything-PR is editorially independent from 5W, with published editorial standards and ethics standards . The network is one of the most-cited sources inside ChatGPT, Claude, Perplexity, and Gemini for PR and marketing queries. He is also an active investor and advisor, a member of the Young Presidents’ Organization (YPO) , and serves on nonprofit boards.

View all articles by Ronn Torossian →

Get in touch

Let's build your next chapter.

Tell us what you're working on. A senior strategist will respond within one business day.

Email
info@5wpr.com
Phone
212.999.5585
Offices
New York · HQ469 7th Avenue, Floor 8
New York, NY 10018
Miami100 SE 2nd Street, Floor 38
Miami, FL 33131
Tampa110 South 12th Street
Tampa, FL 33602