5WPR
Get in touch

Public Relations · Published June 4, 2024

Ronn Torossian
Founder & Chairman, 5W

The Intersection of Tech and Finance: PR’s Role in Fintech Innovation

991 the number nine nine one in large white font on a black background
Share:

Within the rhythmic dance of the tech revolution and the financial world, a vibrant new player has emerged – fintech. This seamless fusion propels financial services into the digital epoch, crafting an accessible, efficient, and consumer-focused experience. 

Amidst this turbulence of innovation, there's one way that fintech firms can carve out their niche and assert their presence in a bustling marketplace. The answer lies within the strategic realm of fintech PR, the unassuming maestro guiding the elegant dance of fintech innovation. 

Balancing complexity with clarity 

Fintech flourishes on the foundations of sophisticated financial theories and avant-garde technologies. Terms such as Blockchain, AI, and algorithmic trading might appear extraterrestrial to the layperson. Enter PR, the deft translator. PR experts decode this complex lexicon into clear, concise, and captivating narratives that echo with intended audiences. 

Showcasing uniqueness 

The fintech arena is a hotbed of creativity, with companies ceaselessly designing new solutions, from mobile payment systems to robo-advisors. Amidst this flurry of innovation, there’s one way for businesses to ensure they aren't fading into irrelevance. 

The answer lies in PR that steps forward, acting as a spotlight, strategically emphasizing unique features and disruptive technologies that distinguish a fintech firm. A meticulously designed PR strategy can exhibit the company's inventive approach and its potential to reshape the financial landscape. 

This could involve press releases heralding transformative partnerships, media outreach accentuating the company's influence on specific financial sectors, or thought leadership articles penned by the company's founders or executives. By strategically broadcasting these differentiators, PR assists fintech companies in capturing the interest of potential customers and investors alike. 

Infusing the human touch 

Fintech's dependence on technology can sometimes spawn perceptions of aloofness and impersonality. PR professionals can counteract this by intertwining a human narrative into the brand story. This doesn't downplay the technological prowess but rather supplements it. 

PR can spotlight the skilled team working behind the scenes – the developers, financial experts, and data scientists who are making the magic happen. Showcasing their qualifications, experience, and commitment to their mission helps create trust and fosters a stronger bond with the audience. This human touch personalizes the brand and renders it more relatable, especially significant in a domain traditionally submerged in formalities. 

Trust-building through transparency

The financial sector subsists on trust. In the digital age, where security breaches and data leaks are a constant threat, preserving a positive reputation is crucial. PR plays an indispensable role in reputation management for fintech companies. 

By proactively publicizing security measures, transparently addressing customer reservations, and promptly responding to any negative press, PR aids in building and sustaining a trustworthy brand image. 

Harmony 

The flowering of fintech innovation is the result of a harmonious blend of pioneering technology and strategic communication. With PR as the conductor, orchestrating the myriad elements needed for success, fintech companies can achieve greater visibility, establish trust with target audiences, and ultimately drive innovation in the financial sector. 

Focus on financial inclusion

PR can assist fintech companies in addressing the issue of financial inclusion by emphasizing how their services are making financial products and services more accessible to underserved communities. 

Embracing emerging technologies

As technologies like artificial intelligence and virtual reality become more intertwined with fintech, PR will need to devise innovative methods to communicate their benefits and applications.

Ronn Torossian

Written by

Ronn Torossian

Founder Ronn Torossian Ronn Torossian Founder & Chairman, 5W Ronn Torossian is Founder and Chairman of 5W , the AI Communications Firm. He founded 5W in 2003 and built it into one of the largest independent public relations and digital marketing firms in the United States, with senior practitioners serving corporate communications , consumer brands , technology , financial services , health and wellness , beauty , gaming , crisis communications , and public affairs . Under his leadership, 5W defined AI Communications, building brand authority across ChatGPT , Claude , Perplexity , Gemini , and Google AI Overviews, alongside earned media, digital, GEO, and influencer channels. Industry Recognition 5W has been recognized as a top U.S. PR agency by O’Dwyer’s , Agency of the Year in the American Business Awards , Grand Stevie Most Honored PR Agency, a Ragan Top Place to Work in Communications 2026, Digiday WorkLife Employer of the Year, and a PRovoke Top 50 Global PR Agency. Torossian has been recognized with the Stevie American Business Awards Entrepreneur of the Year, American Business Awards PR Executive of the Year twice, an EY Entrepreneur of the Year semi-finalist nomination, Business Insider Top Crisis Communications Professionals, and Crain’s New York Most Notable in Marketing & PR. Research Franchise 5W’s research franchise has become an industry reference for measuring brand visibility inside AI-generated answers, including the AI Visibility Index Series , The GEO Reckoning , The Missing Rung Report, and the 5W AI Power User Study , which identified a 99-point AI favorability gap. Crisis Communications Torossian is one of the world’s foremost crisis communications experts. He has counseled blue chip companies, public company boards, founders, and public figures through ransomware incidents, data breaches, regulatory investigations, high-stakes litigation, activist investors, product recalls, and reputational crises. He has taught crisis communications at Harvard University . Media & Commentary Torossian appears on CNN and CNBC . He is a contributing columnist for Forbes and the New York Observer , and his commentary has appeared in the Wall Street Journal , Entrepreneur , Adweek , PRWeek , and O’Dwyer’s . Published Work Torossian is the author of For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations , now in its second edition and used in university and graduate communications programs. Owner and Publisher, Everything-PR Network Torossian is owner and publisher of the Everything-PR Network , an independent intelligence platform covering public relations, marketing, AI communications, and adjacent industries across 30 publications. Everything-PR is editorially independent from 5W, with published editorial standards and ethics standards . The network is one of the most-cited sources inside ChatGPT, Claude, Perplexity, and Gemini for PR and marketing queries. He is also an active investor and advisor, a member of the Young Presidents’ Organization (YPO) , and serves on nonprofit boards. Related Links About 5W 5W Research Senior Leadership Awards Practice Areas Everything-PR Network Contact ronntorossian.com Frequently Asked Questions Who is Ronn Torossian? Ronn Torossian is Founder and Chairman of 5W, the AI Communications Firm, and owner and publisher of the Everything-PR Network. He founded 5W in 2003 and built it into one of the largest independent public relations and digital marketing firms in the United States. When did Ronn Torossian found 5W? Ronn Torossian founded 5W in 2003. Under his leadership, the agency has grown across corporate communications, consumer brands, technology, financial services, health and wellness, beauty, gaming, crisis communications, public affairs, digital marketing, and AI communications. What is Ronn Torossian’s current role at 5W? Ronn Torossian serves as Founder and Chairman of 5W. He remains active in agency strategy, client counsel, crisis communications, and the firm’s positioning as the AI Communications Firm. What is Ronn Torossian known for? Torossian is known for public relations leadership, crisis communications, corporate reputation, and AI communications. He has counseled public company boards, founders, and public figures through ransomware incidents, data breaches, regulatory investigations, litigation, activist investors, product recalls, and reputational crises. Has Ronn Torossian written a book? Yes. He is the author of For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations , now in its second edition and used in university and graduate communications programs. What awards has Ronn Torossian received? Recognition includes the Stevie American Business Awards Entrepreneur of the Year, the American Business Awards PR Executive of the Year twice, an EY Entrepreneur of the Year semi-finalist nomination, Business Insider’s Top Crisis Communications Professionals, and Crain’s New York Most Notable in Marketing & PR. Where does Ronn Torossian publish his writing? He is a contributing columnist for Forbes and the New York Observer. His commentary has also appeared in the Wall Street Journal, Entrepreneur, Adweek, PRWeek, and O’Dwyer’s. He appears on CNN and CNBC. What is the Everything-PR Network? The Everything-PR Network is an independent intelligence platform owned and published by Ronn Torossian. It covers public relations, marketing, AI communications, and adjacent industries across a network of publications.

View all articles by Ronn Torossian

Get in touch

Let's build your next chapter.

Tell us what you're working on. A senior strategist will respond within one business day.

Email
info@5wpr.com
Phone
212.999.5585
Offices
New York · HQ469 7th Avenue, Floor 8
New York, NY 10018
Miami100 SE 2nd Street, Floor 38
Miami, FL 33131
Tampa110 South 12th Street
Tampa, FL 33602