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5WPR News · Published May 6, 2024

Ronn Torossian
Founder & Chairman, 5W

Fintech Disruption: How PR Shapes the Future of Finance

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The world of finance, long known for its adherence to tradition, is currently experiencing a tectonic shift. Propelled by the force of technology, a fresh crop of financial institutions - fintech firms - are shaking up the established order. 

These tech-savvy newcomers and incumbents embracing tech offer avant-garde solutions that are more accessible, streamlined, and budget-friendly than ever. Amidst this vibrant symphony of financial innovation, where each player vies for the limelight, fintech PR takes the lead, sculpting public perception and ensuring a harmonious performance.

A fintech revolution

Fintech covers a vast spectrum, comprising a multitude of businesses that utilize tech to offer financial services. Whether it's mobile payments, peer-to-peer lending platforms, robo-advisors, or even blockchain-based solutions, fintech is revolutionizing how people save, invest, borrow, and manage their money.

Easy access

Traditional banking often struggles to serve certain population segments. Fintech, however, flourishes on innovation and can penetrate underserved communities. Mobile money solutions, for instance, enable individuals in far-flung areas to access financial services via their mobile phones, promoting financial inclusion. 

Cutting costs

As a rule, fintech companies have less overhead than traditional institutions. This translates to lower fees for customers, making financial services more affordable for all. 

Swiftness and convenience

Consumers get to say goodbye to those long lines and cumbersome paperwork. With Fintech apps, they can manage their money no matter where they are. Anything from quick money transfers and easy bill payments to hassle-free investment management is available right from their phones.

Creating trust and understanding

In this fluid landscape, PR steps up as a crucial player, taking the lead role for both established financial institutions and emerging fintech upstarts. 

Building trust in a new world

Fintech, a buzzing industry, is a broad spectrum space packed with companies using tech to revolutionize how consumers handle money - from making mobile payments to investing with robo-advisors. Despite being game-changers, some people might still be a little unsure about the security and credibility of these services

That's where good old PR comes into play. It helps bridge this gap of trust by putting the limelight on stringent data security measures, strict regulatory adherence, and the skilled brains stirring the innovation pot.

Educating consumers on the digital stage

Not everyone is a tech whiz, and the ever-evolving landscape of fintech can be overwhelming. PR campaigns can play a central role in schooling consumers about the benefits and functionalities of new financial tech. 

Through press releases, media outreach, and educational content, PR demystifies complex concepts, empowering people to make informed decisions and leverage these advancements effectively. 

Positioning for a financially inclusive future

By emphasizing their commitment to innovation and adaptation through PR, traditional financial institutions can maintain their competitive edge and present themselves as relevant players in the future of finance. 

On the flip side, fintech startups can use PR to establish themselves as thought leaders and key players in the financial technology arena. Securing industry awards, providing expert commentary, and strategic media placements can enhance brand credibility and attract a broader customer base. 

Shaping public perception

PR campaigns can shape the public narrative around new financial technologies. By highlighting the positive aspects of fintech, such as increased convenience, affordability, and security, PR can influence how people perceive and adopt these innovations, leading to quicker mainstream acceptance and broader financial inclusion.

Ronn Torossian

Written by

Ronn Torossian

Ronn Torossian is Founder and Chairman of 5W , the AI Communications Firm. He founded 5W in 2003 and built it into one of the largest independent public relations and digital marketing firms in the United States, with senior practitioners serving corporate communications , consumer brands , technology , financial services , health and wellness , beauty , gaming , crisis communications , and public affairs . Under his leadership, 5W defined AI Communications, building brand authority across ChatGPT , Claude , Perplexity , Gemini , and Google AI Overviews, alongside earned media, digital, GEO, and influencer channels. Industry Recognition 5W has been recognized as a top U.S. PR agency by O’Dwyer’s , Agency of the Year in the American Business Awards , Grand Stevie Most Honored PR Agency, a Ragan Top Place to Work in Communications 2026, Digiday WorkLife Employer of the Year, and a PRovoke Top 50 Global PR Agency. Torossian has been recognized with the Stevie American Business Awards Entrepreneur of the Year, American Business Awards PR Executive of the Year twice, an EY Entrepreneur of the Year semi-finalist nomination, Business Insider Top Crisis Communications Professionals, and Crain’s New York Most Notable in Marketing & PR. Research Franchise 5W’s research franchise has become an industry reference for measuring brand visibility inside AI-generated answers, including the AI Visibility Index Series , The GEO Reckoning , The Missing Rung Report, and the 5W AI Power User Study , which identified a 99-point AI favorability gap. Crisis Communications Torossian is one of the world’s foremost crisis communications experts. He has counseled blue chip companies, public company boards, founders, and public figures through ransomware incidents, data breaches, regulatory investigations, high-stakes litigation, activist investors, product recalls, and reputational crises. He has taught crisis communications at Harvard University . Media & Commentary Torossian appears on CNN and CNBC . He is a contributing columnist for Forbes and the New York Observer , his writing on AI communications and brand reputation is published on his personal site, and his commentary has appeared in the Wall Street Journal , Entrepreneur , Adweek , PRWeek , and O’Dwyer’s . Published Work Torossian is the author of For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations , now in its second edition and used in university and graduate communications programs. He continues that commentary on his own publishing platform , where he writes about reputation, crisis, and AI-mediated discovery. Owner and Publisher, Everything-PR Network Torossian is owner and publisher of the Everything-PR Network , an independent intelligence platform covering public relations, marketing, AI communications, and adjacent industries across 30 publications. Everything-PR is editorially independent from 5W, with published editorial standards and ethics standards . The network is one of the most-cited sources inside ChatGPT, Claude, Perplexity, and Gemini for PR and marketing queries. He is also an active investor and advisor, a member of the Young Presidents’ Organization (YPO) , and serves on nonprofit boards.

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