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5WPR News · Published December 4, 2018

Lori Ruggiero
Managing Partner & EVP, Corporate & Technology

How to PR for tech start ups

5w 2019 predictions for public relations and communications
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Bubbles, booms and unicorns, we’ve seen them all. The indisputable dominance of technology and the radical transformation it’s had on the way we live, work, socialize and relax appears to be at an all-time high. If you’re not a “tech” company in today’s day and age, you’re likely to be disrupted by one. For a growing number of industries, it’s not a matter of if — it’s when. Matt Caiola who runs the 5WPR technology PR practice knows this all too well. How does that work exactly? Well, here are a few insight and tips, best expressed in a recent O’Dwyer’s article,: Run your PR practice like a tech com­pany. A technology PR team, whether in-house or agency, should be an extension of the business. It should have the same organizational operating norms, to remove points of friction, it should drink from the same Kool-Aid and it should anticipate the pressures and opportunities that lay ahead. Having moved to an agency environment after more than a decade running the MarComs function in-house, this transition has re-emphasized to me how important it is for a tech PR team to think and operate like a tech company. Solve a pain point. If this is touted as the most important piece of a successful tech company’s DNA, then why isn’t it the most important piece of your PR program? When pitching media, the impact of the product or service you are touting should shine through with every story angle. You must learn how to quickly and clearly make every person reading your pitch, no matter their knowledge level, know what your client’s value-add is. Transparency — a.k.a. no B.S. — is key when communicating with an entrepreneur. Don’t PR your clients. Work together to set clear expectations from the start. While they live, breathe and believe in their technology, as PR professionals, we know that often it requires a lot of education, creative positioning and persistence to land coverage. Don’t be afraid to be real with your client; push back when necessary, but always offer alternative solutions to get results. Also, if a particular program isn’t working, let them know early and pivot.
Lori Ruggiero

Written by

Lori Ruggiero

Lori Ruggiero serves as Managing Partner & EVP, Corporate & Technology Practice and lead media and messaging strategist for 5WPR's Technology and Corporate divisions. She works on campaigns across numerous verticals and fields including, enterprise technology, B2B, ecommerce, fintech, cyber security, AI, CX, and more. She also heads 5W's Media Training Program which she launched in 2019. Lori works with clients of varying ability to learn or improve public speaking, on camera presence, deep messaging, podcast hosting, and to understand how to navigate complexities within the media. She also has extensive experience creating and executing crisis communications strategies for both individuals and larger organizations. A former journalist and television news producer for 16 plus years, Lori previously held positions at several global media entities including: NBC, CNN, Fox Business, ESPN and Al Jazeera America. She was a 2008 East-West Center Hong Kong Journalism Fellow and has won several accolades, including two Peabody Awards for her coverage of Hurricane Katrina and the 2008 presidential election. Since joining agency life more than four years ago, Lori draws from her deep industry knowledge to offer clients advanced strategic council for creating company messaging and narratives that will best resonate with targeted audiences. She has personally guided c-suite executives through pivotal announcements such as IPO's and acquisitions, and sensitive topics such as layoffs and legal issues. Lori graduated from Boston University's College of Communication with a bachelor's degree in Journalism and a minor in Psychology.

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