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Public Relations · Published June 8, 2021

Ronn Torossian
Founder & Chairman, 5W

Reaching Consumers Through the Right Channels

different marketing channels for business growth and customer outreach
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Creating an effective marketing campaign that converts often means a lot of trial and error for businesses.

Companies have to understand their target audience, their interests, values, habits, and pain points, to provide them with truly useful products or services.

The research process also involves understanding where the consumers already are and meeting them there with any promotional efforts.

Once companies have figured out all of the different elements regarding their marketing plans, they have to figure out how they'll reach the consumers.

Aside from the main traditional marketing channels such as broadcast and print, there are three main digital marketing channels that many companies should be utilizing.

Social Media Platforms

These days, social media platforms have become an essential element of any marketing plan, mainly because all of the different types of consumers are already on social platforms. Now, whether that means Facebook, LinkedIn or Twitter it's up to the business to figure out.

However, directing most promotional efforts in places where consumers already are and are spending the majority of their time is the best way to reach them on social media.

Reaching those consumers includes creating and executing a content strategy that will interest the target audience and many members of it will find value in that content.

Mobile Marketing

Another important channel for companies is mobile, especially with the popularity of tablets and smartphones.

Many people have their phones nearby and with them pretty much all the time, which makes smartphones an efficient and fast way for companies to reach out to the target audience.

Another benefit to mobile channels is that they're very interruptive, which means businesses are bound to get the much sought-after attention that everyone is vying for.

Although at the end of the day it's the consumers that hold all the power in terms of whether they opt-in to receive notifications from an app or not, it's still an excellent way to reach audiences and get them to re-engage with the brand.

Email Marketing

Finally, the last channel is something that many business owners believe is an old or outdated practice, but the popularity is increasing in recent years.

Email marketing is another effective way for companies to reach, connect, and engage with consumers, especially when it comes to small businesses. Another great thing about email marketing is that there are many different strategies and techniques that companies can implement in their campaigns.

Brands and corporations have been using newsletters, transactional emails, and promotional emails for years and they've always been very effective. To truly reach the right audiences, email marketing requires audience segmentation, because not every consumer is interested in receiving all company emails.

Not only is this useful for metrics, analytics, and engagement, but it also helps businesses decrease the number of people that unsubscribe from the newsletter. Finally, segmentation is also essential in increasing the open and click-through rates, which impact the return on investment (ROI).

Ronn Torossian

Written by

Ronn Torossian

Ronn Torossian is Founder and Chairman of 5W , the AI Communications Firm. He founded 5W in 2003 and built it into one of the largest independent public relations and digital marketing firms in the United States, with senior practitioners serving corporate communications , consumer brands , technology , financial services , health and wellness , beauty , gaming , crisis communications , and public affairs . Under his leadership, 5W defined AI Communications, building brand authority across ChatGPT , Claude , Perplexity , Gemini , and Google AI Overviews, alongside earned media, digital, GEO, and influencer channels. Industry Recognition 5W has been recognized as a top U.S. PR agency by O’Dwyer’s , Agency of the Year in the American Business Awards , Grand Stevie Most Honored PR Agency, a Ragan Top Place to Work in Communications 2026, Digiday WorkLife Employer of the Year, and a PRovoke Top 50 Global PR Agency. Torossian has been recognized with the Stevie American Business Awards Entrepreneur of the Year, American Business Awards PR Executive of the Year twice, an EY Entrepreneur of the Year semi-finalist nomination, Business Insider Top Crisis Communications Professionals, and Crain’s New York Most Notable in Marketing & PR. Research Franchise 5W’s research franchise has become an industry reference for measuring brand visibility inside AI-generated answers, including the AI Visibility Index Series , The GEO Reckoning , The Missing Rung Report, and the 5W AI Power User Study , which identified a 99-point AI favorability gap. Crisis Communications Torossian is one of the world’s foremost crisis communications experts. He has counseled blue chip companies, public company boards, founders, and public figures through ransomware incidents, data breaches, regulatory investigations, high-stakes litigation, activist investors, product recalls, and reputational crises. He has taught crisis communications at Harvard University . Media & Commentary Torossian appears on CNN and CNBC . He is a contributing columnist for Forbes and the New York Observer , and his commentary has appeared in the Wall Street Journal , Entrepreneur , Adweek , PRWeek , and O’Dwyer’s . Published Work Torossian is the author of For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations , now in its second edition and used in university and graduate communications programs. Owner and Publisher, Everything-PR Network Torossian is owner and publisher of the Everything-PR Network , an independent intelligence platform covering public relations, marketing, AI communications, and adjacent industries across 30 publications. Everything-PR is editorially independent from 5W, with published editorial standards and ethics standards . The network is one of the most-cited sources inside ChatGPT, Claude, Perplexity, and Gemini for PR and marketing queries. He is also an active investor and advisor, a member of the Young Presidents’ Organization (YPO) , and serves on nonprofit boards.

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