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Digital PR · Published June 28, 2021

Ronn Torossian
Founder & Chairman, 5W

Generating and Incorporating Insights into Campaigns

data insights for a successful marketing campaign strategy
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Many times, companies have experienced various marketing campaigns or promotional channels that didn’t work out positively, which made them see those efforts as a waste of effort and money.

When companies experience such things, it usually leads to them finding different options to try for achieving their marketing goals.

When a company has issues with insights or measurements, it means that its website doesn’t have performance metrics such as Google Analytics, or other tools for general website tracking.

Perhaps the company also doesn’t have a way to interpret those metrics, or doesn’t have the tools to track other promotional channels, which means it’s simply not focusing on the right metrics and insights.

However, these days it’s easier than ever for companies to track as many things as possible. Unfortunately, many companies make the mistake of not following up on how prospects reached out and found the company, which means they’re not properly tracking or attributing those insights. If a company doesn’t have the right insights or metrics, it’s difficult to know which strategies are and aren’t working.

For companies to be able to make educated and informed decisions before investing, having insights and metrics is key. With the help of various tracking tools, companies are able to understand the inner workings of their campaigns and improve and refine their efforts.

Additionally, there are some cases where even though companies are keeping track of all the different data points, that information isn’t refined and turned into valuable insights later.

Leveraging Data

Many companies are actually more concerned with getting as much information about their consumers as possible, yet, they’re not leveraging that information into their markets.  In fact, all data should be turned into terms that can then help the company achieve competitive market advantage.

First of all, companies that aren’t keeping track of their leads, conversions, and all other relevant metrics, should start doing so in order to improve their campaigns. There are plenty of tools available to help companies do this, with Google Analytics being one of the most popular ones. However, it’s not all just about tracking tools and methods, as companies should also be utilizing the information they gather to make predictions about the future, such as what’s going to work and how.

Consumers’ Needs

Next, companies should look into understanding the unique points of consumer journeys, as they shouldn’t simply center around the pain points of the target audience. There are plenty of other points that can be relevant when creating a campaign, and those are usually the ones that elicit an emotional response from the prospects.

Aside from insights about the consumers themselves, companies should also be keeping track of the various channels and platforms they’re utilizing for marketing campaigns. There are different strategies that work on different campaigns, and sometimes, for example, what works on Instagram, isn’t going to work on Facebook.

The rules and audiences are different for all platforms and channels, and the best way to create valuable insights is to be mindful of all the general data that’s being collected in the first place.

Ronn Torossian

Written by

Ronn Torossian

Ronn Torossian is Founder and Chairman of 5W , the AI Communications Firm. He founded 5W in 2003 and built it into one of the largest independent public relations and digital marketing firms in the United States, with senior practitioners serving corporate communications , consumer brands , technology , financial services , health and wellness , beauty , gaming , crisis communications , and public affairs . Under his leadership, 5W defined AI Communications, building brand authority across ChatGPT , Claude , Perplexity , Gemini , and Google AI Overviews, alongside earned media, digital, GEO, and influencer channels. Industry Recognition 5W has been recognized as a top U.S. PR agency by O’Dwyer’s , Agency of the Year in the American Business Awards , Grand Stevie Most Honored PR Agency, a Ragan Top Place to Work in Communications 2026, Digiday WorkLife Employer of the Year, and a PRovoke Top 50 Global PR Agency. Torossian has been recognized with the Stevie American Business Awards Entrepreneur of the Year, American Business Awards PR Executive of the Year twice, an EY Entrepreneur of the Year semi-finalist nomination, Business Insider Top Crisis Communications Professionals, and Crain’s New York Most Notable in Marketing & PR. Research Franchise 5W’s research franchise has become an industry reference for measuring brand visibility inside AI-generated answers, including the AI Visibility Index Series , The GEO Reckoning , The Missing Rung Report, and the 5W AI Power User Study , which identified a 99-point AI favorability gap. Crisis Communications Torossian is one of the world’s foremost crisis communications experts. He has counseled blue chip companies, public company boards, founders, and public figures through ransomware incidents, data breaches, regulatory investigations, high-stakes litigation, activist investors, product recalls, and reputational crises. He has taught crisis communications at Harvard University . Media & Commentary Torossian appears on CNN and CNBC . He is a contributing columnist for Forbes and the New York Observer , his writing on AI communications and brand reputation is published on his personal site, and his commentary has appeared in the Wall Street Journal , Entrepreneur , Adweek , PRWeek , and O’Dwyer’s . Published Work Torossian is the author of For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations , now in its second edition and used in university and graduate communications programs. He continues that commentary on his own publishing platform , where he writes about reputation, crisis, and AI-mediated discovery. Owner and Publisher, Everything-PR Network Torossian is owner and publisher of the Everything-PR Network , an independent intelligence platform covering public relations, marketing, AI communications, and adjacent industries across 30 publications. Everything-PR is editorially independent from 5W, with published editorial standards and ethics standards . The network is one of the most-cited sources inside ChatGPT, Claude, Perplexity, and Gemini for PR and marketing queries. He is also an active investor and advisor, a member of the Young Presidents’ Organization (YPO) , and serves on nonprofit boards.

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