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Consumer PR · Published April 9, 2019

Leigh Ann Ambrosi
Managing Partner & EVP, Consumer Lifestyle

How to Connect With Consumers Offline

digital pr strategy for online brand visibility and reputation management
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We live in a digital world. Everywhere we look, consumers are tied to smartphone, a TV, even a smart screen in the car. There is no way to escape the digital age, it seems. And as the world we live in is built around convenience, there is a lot of use for having so much information available on demand.

But there is still an argument for connecting with consumers off screen. It’s easy to forget about the importance of basic human connection, and this is an opportunity many brands are missing when it comes to marketing.

Sure, reaching consumers offline can be more difficult than launching a digital campaign. It can cost money and time to creatively come up with a way to connect. This may not be a good approach for every business, but it may also be worth exploring if a business finds they need a fresh way to connect with their customers and community.

Make a Community Impact

Connecting with consumers offline doesn’t have to entail just another advertising campaign. A business that gets involved in its local community achieves multiple objectives.

First, it finds a way to connect with consumers outside of the office and off the internet. Done correctly, this connection can lead to better brand awareness and consumer loyalty.

Second, community impact is a perfect way to align a business with its own core values, and to make a real difference in the world. A business that finds tangible ways to improve its community may have more resources than just one individual to make an impact. Whether it’s sponsoring a local nonprofit event or offering up employee volunteers to work at a food drive or other event, there are multiple ways for a business to use its strength in numbers to make a difference.

Traditional Advertising Isn’t Dead

Some advertisers will turn their nose up at the prospect of advertising in a more “traditional” vein, such as a magazine or a billboard. Now, statistics actually show that some forms of traditional advertising are in fact experiencing a resurgence.

Television, radio (or podcasts), billboards, and print advertising are still popular choices for discerning advertisers who want to reach as many people as possible. Depending on the target demographic of a business, some of these outlets may be a great fit.

Let’s say that your business has a food delivery service. Postmates, for example, recently ran a billboard campaign touting the benefits of their service and how it keeps weary commuters from having to cook dinner. Smart, right? As consumers are driving home from work, they see the Postmates billboard and keep that idea in the back of their mind. Voila! An offline connection is made.

Making connections — real, genuine connections — with consumers is becoming increasingly more difficult, especially offline. Businesses have to get creative and think outside the box to find ways to reach these consumers, many of whom are fatigued from so much content thrown at them from digital advertising.

Finding new ways to connect with the community and the consumers within it will help solidify consumer loyalty and brand awareness for a business that rolls out a smart, thoughtful approach to offline connections.

Leigh Ann Ambrosi

Written by

Leigh Ann Ambrosi

Leigh Ann Ambrosi leads the Consumer Lifestyle division at 5W. With over 25 years of experience, she is a seasoned expert in brand development, publicity, and media relations. Whether shaping strategy, restructuring workflow, handling multiple clients or managing budgets big or small, she effects change with a constant eye towards producing results. Prior to joining the 5W team, Leigh Ann was Executive Vice President, and Chief Administrative Officer at Magrino Public Relations for over nine years. While at Magrino, she oversaw the Consumer and Food, Wine, & Spirits divisions, and managed the operations of the agency. She was responsible for signing new clients, strengthening existing client relationships and programs, and providing oversight for brands including Martha Stewart, Hunter Douglas, SCOUT, The Ranch, Vaughan, Flybird Cocktails, and Horse Soldier Bourbon, among others. Her passion for her work is paramount, which positions her as a strong mentor to junior staff, inspiring them to a higher level of performance. One of her many accomplishments previous to her agency work include a career in book publishing publicity and marketing, where she created multi-platform marketing campaigns that encompassed advertising, events, social media, buzz marketing stunts, publicity, brand building, and strategic partnerships. During her tenure in publishing, she helped to build the brands for authors including Mario Batali, Deepak Chopra, Jillian Michaels, Tyler Florence, Haylie Pomroy and more. Leigh Ann holds a degree in Mass Communications, with a minor in Journalism, from the University of Massachusetts, Amherst. She lives with her two kids in Maplewood, NJ

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