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Social and Digital Media · Published October 1, 2020

Ronn Torossian
Founder & Chairman, 5W

Benchmarks for Digital Performance

digital benchmark report showing key performance indicators
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The digital marketing leaders are constantly monitoring their companies’ digital performance over time, and have benchmarks in place to see if the strategies are working, and with those benchmarks, they’re also able to compare their strategies with the best industry brands.

This is how digital marketers can keep track of the overall brand image and prioritize digital investments according to the company’s biggest digital marketing opportunities - whether they are in already established or newly emerging digital channels.

The performance of marketing strategies is carefully measured across the web, mobile and social media, and then it’s compared to the industry competitors or any available challenger brands for the company. There are different benchmarks for every channel, as well as for advertising, search engine optimization (SEO), and email.

Social Media Benchmarks

Social media platforms are getting more competitive for advertisers with each passing day; however, instead of stepping back, more and more marketers are joining in. Although some platforms, such as Facebook, have taken some noticeable hits in the recent past, it still continues to be one of the most popular digital marketing platforms. Furthermore, even though apps like Snapchat and Tiktok are on everyone’s radars, not all companies are taking advantage of that space.

With Facebook, Instagram, Twitter, and other social media platforms, the main benchmark is the engagement that companies get with the content that they share with the target audience. This depends heavily on the amount of content that brands share, as well as the frequency of their posts.

Advertising Benchmarks

Advertising, specifically pay-per-click advertising, is one of the most measurable channels form marketing, and having reliable benchmarks is very helpful to marketers. However, the benchmarks on paid ads are drastically different in different industries. Nevertheless, four main benchmarks are important when measuring the effectiveness of ads, including the average click-through rate (CTR), the average cost-per-click (CPC), the conversion rate (CVR) as well as the average cost-per-action (CPA).

Furthermore, all of these benchmarks do not only differ for each specific industry, but they are also different in terms of the channels where they’re presented, such as Google Ads, Facebook Ads, and even Bing Ads.

Email Benchmarks

Email marketing has been steadily becoming more popular in the past couple of years after many companies have lost the ability to gather data and make targeted ads. It has become one of the best ways that companies can market to the target audience, and is also a great way to see the success of a given marketing strategy.

The main benchmarks for email marketing are the average open rate, the average click-through rate, the average unsubscribe rate, the average click-to-open rate, and the average bounce rate. Combining all of these things together can give marketers a good idea of what kind of email gets the attention, keeps the interest with the target audience, and shows them what can still be improved upon to make them better.

Ronn Torossian

Written by

Ronn Torossian

Ronn Torossian is Founder and Chairman of 5W , the AI Communications Firm. He founded 5W in 2003 and built it into one of the largest independent public relations and digital marketing firms in the United States, with senior practitioners serving corporate communications , consumer brands , technology , financial services , health and wellness , beauty , gaming , crisis communications , and public affairs . Under his leadership, 5W defined AI Communications, building brand authority across ChatGPT , Claude , Perplexity , Gemini , and Google AI Overviews, alongside earned media, digital, GEO, and influencer channels. Industry Recognition 5W has been recognized as a top U.S. PR agency by O’Dwyer’s , Agency of the Year in the American Business Awards , Grand Stevie Most Honored PR Agency, a Ragan Top Place to Work in Communications 2026, Digiday WorkLife Employer of the Year, and a PRovoke Top 50 Global PR Agency. Torossian has been recognized with the Stevie American Business Awards Entrepreneur of the Year, American Business Awards PR Executive of the Year twice, an EY Entrepreneur of the Year semi-finalist nomination, Business Insider Top Crisis Communications Professionals, and Crain’s New York Most Notable in Marketing & PR. Research Franchise 5W’s research franchise has become an industry reference for measuring brand visibility inside AI-generated answers, including the AI Visibility Index Series , The GEO Reckoning , The Missing Rung Report, and the 5W AI Power User Study , which identified a 99-point AI favorability gap. Crisis Communications Torossian is one of the world’s foremost crisis communications experts. He has counseled blue chip companies, public company boards, founders, and public figures through ransomware incidents, data breaches, regulatory investigations, high-stakes litigation, activist investors, product recalls, and reputational crises. He has taught crisis communications at Harvard University . Media & Commentary Torossian appears on CNN and CNBC . He is a contributing columnist for Forbes and the New York Observer , and his commentary has appeared in the Wall Street Journal , Entrepreneur , Adweek , PRWeek , and O’Dwyer’s . Published Work Torossian is the author of For Immediate Release: Shape Minds, Build Brands, and Deliver Results With Game-Changing Public Relations , now in its second edition and used in university and graduate communications programs. Owner and Publisher, Everything-PR Network Torossian is owner and publisher of the Everything-PR Network , an independent intelligence platform covering public relations, marketing, AI communications, and adjacent industries across 30 publications. Everything-PR is editorially independent from 5W, with published editorial standards and ethics standards . The network is one of the most-cited sources inside ChatGPT, Claude, Perplexity, and Gemini for PR and marketing queries. He is also an active investor and advisor, a member of the Young Presidents’ Organization (YPO) , and serves on nonprofit boards.

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