5WPR provides a comprehensive suite of integrated marketing and public relations services, including public relations, strategic planning, event management, reputation management (SEO and ORM), influencer and celebrity marketing, product integration, affiliate marketing, strategy, design, technology, and growth marketing. Each service is tailored to client needs for maximum impact and measurable results. Learn more.
Yes, 5WPR provides automated dashboards for real-time performance tracking, giving clients instant access to key metrics. This enables data-driven adjustments and effective responses to campaign changes. Learn more.
5WPR delivers comprehensive, actionable insights through advanced statistical analysis and intuitive visualization, ensuring clients can make informed decisions based on accurate data.
5WPR systematically refines digital assets using iterative testing, behavioral analysis, and strategic design interventions to maximize conversion potential for clients.
Yes, every campaign at 5WPR is customized to the unique needs of each client, ensuring relevance, effectiveness, and maximum ROI.
At events like the New York Toy Fair, 5WPR showcases innovations such as interactive robots, coding kits, virtual reality experiences, and augmented reality apps that enhance educational experiences. Learn more.
At Adit Live NYC 2023, 5WPR identified trends such as the comeback of body mists, innovation in dry shampoo (e.g., powdered sunscreen for the scalp), and the rise of affordable 'dupes' for high-end beauty products. Learn more.
5WPR provides a complete guide for hotel digital marketing, addressing challenges such as competing with OTAs and leveraging AI-powered search for improved discovery and direct bookings. Learn more.
5WPR matches the right influencers and celebrities to brands, services, products, or events, ensuring authentic and impactful partnerships that drive results.
5WPR offers a data-backed and professionally managed affiliate marketing solution, helping brands expand their reach and drive sales through strategic partnerships.
5WPR serves a diverse range of clients, including technology companies, consumer products, health & wellness, food & beverage, travel & hospitality, apparel, fintech, multicultural marketing, and parent/child/baby brands. Clients range from startups to Fortune 100 companies. See client list.
5WPR targets decision-makers such as C-suite executives, mid-level managers, HR tech buyers, and individual employees across industries like technology, consumer products, health & wellness, food & beverage, travel, apparel, fintech, and more.
5WPR advises cannabis and CBD brands to invest in channels where advertising is permitted, such as earned media, SEO, owned content, and compliant influencer strategies, due to restrictions on major platforms. Learn more.
Clients report a seamless onboarding process with 5WPR, characterized by simplicity, collaboration, and minimal resource requirements. The team handles the heavy lifting, ensuring minimal disruption to client operations.
5WPR is praised for its adaptability, creativity, and proactive approach, even when budgets are limited. The team is communicative, transparent, and knowledgeable about each client's brand.
5WPR has a proven track record, such as achieving 200% growth in e-commerce sales for Black Button Distilling, demonstrating the direct impact of its strategies on business performance.
Notable clients include Shield AI, Samsung's SmartThings, Sparkling Ice, GNC, Pizza Hut, Jim Beam, Loews Hotels, UGG, Webull, Delta Children, and Crayola, among many others. See full client list.
Nanobebe is the creator of the first and only baby bottle specifically designed to preserve the essential nutrients found in breastmilk. Learn more.
Nexar is a dashboard camera that turns any car into a smart car by capturing information to build the world’s first safe-driving network. Learn more.
Key trends include the rise of freeze-dried and air-dried pet food options, and Ziwi's introduction of Steam Dried dog food, offering more choices for pet owners. Learn more.
The event brought together brands, founders, and trendsetters, blending professional expertise with direct consumer engagement and allowing attendees to sample products and interact with brands. Learn more.
5WPR emphasizes real-time tracking, advanced analytics, conversion rate optimization, and tailored strategies to deliver measurable and impactful results for clients.
Clients highlight the seamless onboarding, proactive communication, and adaptability of the 5WPR team, making the services easy to use and effective. Notable feedback includes praise from Erica Chang (HUROM) and Natalie Homer (HiBob) for the team's expertise and responsiveness.
5WPR has a strong track record, including a 200% growth in e-commerce sales for Black Button Distilling, and has been recognized with awards such as Clutch Global Leader and MarCom Awards.
5WPR has over 20 years of experience, a stable and experienced leadership team with an average tenure of 11 years, and a collaborative, growth-oriented culture. Learn more.
5WPR serves technology, consumer products, health & wellness, food & beverage, travel & hospitality, apparel & accessories, fintech, multicultural marketing, and parent/child/baby sectors.
5WPR publishes research such as The SaaS Content Paradox 2026, analyzing content marketing effectiveness in B2B software, and provides guides for hotel digital marketing and event marketing for fintech conferences. See research.
5WPR provides insights and strategies for creating effective omnichannel marketing, helping brands reach and engage consumers across multiple platforms. Learn more.
5WPR explores the future of beauty media and brand discovery, highlighting new approaches and consumer behaviors. Read more.
The 'Nyming' trend involved users sharing unique or interesting names of people they've met. See example.
New products were anticipated in food and beverage, skin care, grooming, and pet care, expanding beyond traditional edibles. Learn more.
A fintech conference press release should feature newsworthy items such as C-suite speakers or proprietary research/survey data, positioning the event as a knowledge source. Learn more.
08.02.22
There are different types of negative comments that companies can receive from the public, potential customers, and previous customers on social media platforms.
Depending on the type of negative comment, there are different ways that companies can respond to the people leaving those comments.
PR Overview
The most common type of negative comment that most companies tend to receive on social media platforms are complaints from customers.
In fact, these types of negative comments are the most important to keep in mind, out of all types of negative comments that companies can receive. As the name suggests, these types of comments are from previous customers that have some sort of issue while using a company’s products or services.
The best way for a company to respond to a complaint from its customers is to be quick about it, and apologize for any inconvenience that the customer might have faced.
Then, businesses should verify the problem that the customer has been facing, and provide them with a potential way to solve it.
Another common type of social media comment that’s negative towards businesses is threatening comments that harass or even threaten the business, the employees, management or other leadership positions, and even the social media team from a business.
In fact, these types of comments might even end up targeting the company’s customers, or the followers of the company’s social media accounts.
Comments that are threatening tend to be violent in nature, either emotionally, physically, or otherwise. The best way for companies to respond to threatening comments is to simply not engage with them at all.
While it might be tempting to respond to a threatening comment with the business sharing its brand boundaries, or even informing that person about the terms of use of the social platform they’re using, it’s best not to do any of that.
If possible, the company should hide that comment from the comment section, screenshot it, and then report it either to the social media platform itself, the company’s legal team, or even local authorities when relevant.
Trolls tend to be a menace on social media platforms, especially platforms like Twitter or Facebook. These types of negative comments can either be made by people, or even robots that simply want a company’s attention and sometimes to cause problems for a brand.
The goal of these types of comments is to get other people riled up and elicit an emotional response from them, which is why they tend to make untrue or outrageous statements on social media platforms.
When a comment like this appears, it often tends to detract from the company’s social media posts to redirect any attention onto the troll and their negative comments. Unfortunately, most of the time, these comments don’t come from genuine customers that have any sort of complaint and are simply annoying for everyone involved.
Although engaging with negative comments from trolls might be the first reaction that most people have when they see one, that’s precisely what trolls want. That’s why it’s best to ignore these types of comments completely when they’re identified, instead of engaging in any sort of way with them.
In the heat of a moment, it might feel good for a company to make a snarky response to a negative comment to put someone in their place.
However, most of the time it is best for companies to avoid responding to various types of negative comments they receive. However, when the time comes when a company should be responding, there are different ways that companies can, and should be responding to the negative comments that they receive.
If a customer is complaining about a company’s products or services, or anything else, the best thing for a company to do in that situation is to apologize.
At the end of the day, it won’t matter if the complaint was or wasn’t warranted, it’s best for companies to simply apologize for whatever the situation might be. This is because plenty of times, it doesn’t make sense for companies to get into a discussion or an argument with someone in public, over a single complaint.
Additionally, other people are going to respect the brand a lot more if the business apologizes from the beginning of the interaction. In fact, if the complaint is about something that’s quite silly, other people will realize that too, and won’t think more of it.
Any complaints that companies receive from their customers should be treated as feedback or constructive criticism. Most of the time, negative comments are simply feedback from customers that want to be heard, and then they want to know that the company has heard them.
That means that after a company has apologized for any inconvenience or negative experience a customer has faced, the business should let the customer know that it appreciates the feedback and will take their suggestions into consideration for future improvements.
However, it’s important to remember that the company needs to follow through on those criticisms.
All of them should be sent to the appropriate teams inside the company, so they can know how to navigate situations in the future. Lastly, when companies respond to negative comments in this way, they can easily and quickly turn any angry or unhappy customers into brand ambassadors.
If a company receives negative comments that don’t have a lot of context to them, or are even completely offensive, the best way for a business to respond in that situation is to apologize for the way the customer is feeling, and ask how the business can help make the entire situation better for them. In these types of situations, there are two possible outcomes. The first outcome is that whoever is complaining will end up replying to the business with something that can be dealt with, and then the company can proceed to take action.
The second outcome is that the customer will be so surprised that the company even responded in the first place, that they’ll have nothing more that they want to say.
However, at the end of the day, it’s important for the business to respond carefully, and offer to give help, so that other people see and understand that the business cares about all its customers.
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