The key goal of customer excellence is to exceed their expectations.

This does not always require a large financial investment, but it does require investing in thoughts and ideas. Businesses should consider how to adapt to keep customers loyal and to woo new customers.

Whenever an athlete ends up on the cover of magazines such as Sports Illustrated, those magazines show others that that athlete has reached a high point in their career and have become very popular.

This year was the first time an eSports brand was featured on the cover of Sports Illustrated, which made history and showed how the gaming organization FaZe Clan is influential in the industry.

These days, business communication tends to focus on the customers, and with the sheer number of similar products and services available to them in the market, it’s easy for those customers to switch from one company to another.

Companies that are able to prioritize the customer journey through communication can get a competitive edge because these days, customer support isn’t the only thing that buyers are looking for.

Most consumers tend to make purchases from businesses they trust, like, and know. However, in today’s digitized world, when consumers have access to plenty of information online, it means that they’re able to do plenty of research beforehand until they finally make a decision on a purchase.

That’s why companies need to utilize their ability to tell their story to the public and build trust with the consumers by using the right PR agency and PR strategies.

The cultural export known as K-pop has been streamed over 4.5 billion times on Spotify as of February 2020. With a massive reach such as this, they teach quite a few marketing strategies to willing learners. By adopting their best practices businesses can turn customer engagements into meaningful relationships. Given below are the strategies which ensure the viability of the bands.

The K-pop industry builds bands with the help of auditions. The applicants who are selected train for a certain amount of time until they are ready to debut as a band or as solo artists. In the time leading up to their debut, the managing company adopts various marketing strategies to promote them. They share content like rehearsal clips, behind-the-scenes videos and teaser photos to build excitement. Once the artist debuts on a music channel or a show, they have already created a fanbase and pre-promoted their brand. This shows that there is no reason to wait until a product launches to start promoting it.

Over the last few years, technology has been advancing quickly, with one of the fastest developments being in the blockchain industry. However, that doesn’t just mean cryptocurrencies such as Bitcoin and Ethereum are here. That’s because there’s been a new development in this niche, called NFT, or Non-Fungible Token.

Although NFTs have been around for at least a couple of years, their popularity really came into the mainstream in the last year, and they are now considered a very popular investment. NFTs are unique digital collectible pieces that can’t be exchanged for anything other than currency, and there are no two NFTs that are alike. They’re created using blockchain technology and they’re identified as cryptographic assets.

These days, there are billions of people using various social media platforms, which makes social media one of the most important promotional platforms for businesses. Through this channel, companies can receive more consumer engagement, high-quality traffic, and essentially, more sales.

Companies that are able to utilize these types of platforms with smart campaigns can get plenty of benefits in terms of their marketing strategies .

One of the hotspots of influencer marketing these days is the gaming industry, with one of the most followed YouTubers across the world, and the most famous gaming influencer, being PewDiePie. With a following of about 100 million subscribers, he’s worked with brands ranging from Razer to Volvo. 

The influencers in the gaming industry are just as popular and impactful as influencers in beauty, fashion, and fitness. These influencers are gamers that live stream their gameplays to their audiences on different platforms such as Twitch, YouTube, Mixer, and more. Aside from earning through the long hours of gaming live streaming, there’s also a number of different income avenues that gaming influencers can utilize. They range from reviewing games to testing them, as well as working with companies and brands in sponsored collaborations.